Manager, Account Management - ShareGate

10 hours, 20 minutes ago
Full-time
Lead
Customer and Technical Support
ShareGate

ShareGate

ShareGate simplifies Microsoft 365 management with migration, governance, reporting, and automation services, ensuring efficient and secure operations for businesses.

Internet Software & Services
1-10
Founded 2009
$0M raised

Description

  • Lead a team of 4–8 Account Managers responsible for renewals, retention, and expansion.
  • Own the transition from a fast, transactional renewal motion to a segmented, expansion-led approach.
  • Coach team members on live deals, pipeline management, and renewal/expansion execution.
  • Build and refine the account management playbook as the team’s motion evolves.
  • Drive GRR, NRR, and expansion performance against team-level targets.
  • Surface churn risks early and coach save strategies to protect at-risk revenue.
  • Maintain strong HubSpot pipeline hygiene and deliver reliable forecasts to leadership.
  • Partner with RevOps, Channel, Finance, Legal, Sales Enablement, and Product Marketing to support segmentation, reporting, capacity planning, and cross-sell execution.

Requirements

  • 2+ years leading an Account Management or Customer Success function with ownership of renewal and expansion targets.
  • Track record of hitting renewal and expansion targets.
  • Experience with both high-velocity transactional renewals and strategic, white-glove accounts.
  • Ability to lead through change with strong communication and transparency.
  • Strong coaching instincts and the ability to give clear, actionable feedback.
  • Working AI fluency for analyzing CRM data and pressure-testing decisions.
  • HubSpot experience is a plus.
  • Familiarity with the Microsoft 365 ecosystem is a bonus.
  • Experience leading a team through a shift to an expansion-led motion is a bonus.

Benefits

  • Base salary of $110k to $130k.
  • OTE of $170k–$200k with a 65% base / 35% variable pay mix.
  • LTIP program with long-term growth participation.
  • RRSP plus family health insurance, telemedicine, and an annual wellness budget.
  • Flexible vacation policy.
  • Remote work with access to the Montreal office.
  • Twice-yearly in-person gatherings.
  • Claude access for everyone.

Interested in this position?

Apply directly on the company website

Apply Now

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