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Client Success Manager

1 week, 2 days ago
United States
Full-time
Junior
Customer Success Manager
Customer and Technical Support
CRM E-commerce Looker Power BI Salesforce
Apply Now
Rithum

Rithum

End to End E Commerce Solutions for Brands & Retailers | Rithum CommerceHub and ChannelAdvisor are now united as Rithum. We empower top brands, suppliers, and retailers with durable, profitable e commerce solutions. Rithum is the hottest place for free...

Internet Software & Services
$13M raised
View All Jobs 57

Description

  • Manage key relationships with current retailer clients and define what success looks like for their programs.
  • Create and maintain joint success plans and roadmaps to keep clients engaged and progressing toward their goals.
  • Assess client utilization of the platform and drive product listing success through training and enablement.
  • Monitor feature adoption and usage across your book of business and recommend best practices for new features and functions.
  • Drive Gross Merchandise Value (GMV) by recommending expansion into global marketplaces.
  • Partner cross-functionally with Sales, Product, Managed Services, Support, and Implementation to ensure a smooth client experience.
  • Support retailer client success teams by following standard procedures and helping solve routine issues.

Requirements

  • 2+ years of client success or account management experience in a SaaS environment with strategic account planning and roadmap development.
  • Prior experience in SaaS or technology; experience supporting brands, retailers, or marketplace businesses is preferred.
  • Comfort using AI tools such as chat-based assistants, summarization tools, and reporting copilots in daily work.
  • Experience using a major CRM tool; Salesforce or Gainsight preferred.
  • Ability to interpret reports and compare analytics; Looker and Power BI experience preferred.
  • Exceptional interpersonal skills and the ability to communicate effectively across functions and levels, including executives and technical teams.
  • Excellent written, verbal, and presentation skills.
  • Ability to organize work, prioritize tasks, and manage multiple changing priorities.
  • Strong curiosity and initiative, with the ability to independently problem-solve, learn quickly, and work autonomously.
  • Demonstrated attention to detail, strong quality standards, and commitment to client satisfaction.
  • Highly collaborative approach in a fast-paced environment with energy, self-confidence, and a team-player attitude.
  • Bachelor’s degree preferred.
  • Retail industry and/or supply chain experience preferred.
  • 2+ years of eCommerce platform experience preferred.
  • Dropship or marketplace experience preferred.
  • Up to 10% travel required.

Benefits

  • Base salary range of $60,000 to $93,000 per year.
  • 10% discretionary annual bonus for this role.
  • Medical, dental, and vision coverage with affordable health plans and HSA contributions starting on Day 1.
  • 6% 401(k) match.
  • Competitive time off package including 20 PTO days, 9 company-paid holidays, 2 floating holidays, 7 sick days, 2 wellness days, and 1 paid volunteer day.
  • Paid parental leave: 12 weeks primary caregiver leave and 4 weeks secondary caregiver leave.
  • Remote-first work environment with a $65/month internet stipend.
  • Access to Calm, an Employee Assistance Program, and wellness resources.
  • Tuition assistance and career development opportunities.
  • Additional insurance and protection benefits, including accident, critical illness, hospital indemnity, pet insurance, legal assistance, identity theft insurance, and life insurance.
  • Charitable contribution match up to $250 per year.
  • Culture and team-building activities.

Interested in this position?

Apply directly on the company website

Apply Now

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