Solution Advisor

1 month ago
Full-time
Mid Level
Customer and Technical Support
Cority

Cority

Cority provides advanced EHS software solutions that integrate compliance, safety, and ESG performance, utilizing applied AI to enhance decision-making and drive sustainable performance in environmental, health, and safety management.

Chemicals
251-1K
Founded 1985

Description

  • Execute assigned Orange Buck activities and provide product expertise to customers.
  • Participate in and present Learn & Connect webinars.
  • Develop and deliver customer training on product functionality, best practices, and use cases.
  • Create and deliver internal training for the Customer Success team.
  • Join customer health checks when detailed product knowledge is needed.
  • Serve as a subject matter expert on the application, including features, configuration options, and best practices.
  • Train internal teams on new product features and functionality released in updates.
  • Collaborate with Product, Support, and Customer Success teams to maintain consistent product messaging.

Requirements

  • 3+ years of experience as a Professional Services Consultant managing multiple complex customers.
  • University degree in occupational health & safety, industrial hygiene, environmental management or science, occupational health, business administration, computer science, or a related field, or equivalent work experience.
  • Ability to translate complex technical concepts into clear, customer-friendly guidance.
  • Excellent communication and presentation skills with comfort working directly with customers.
  • Experience delivering customer training, workshops, webinars, or professional services engagements.
  • Strong written and verbal communication skills.
  • Collaborative mindset with experience supporting cross-functional teams.
  • Ability to build trust and confidence with internal and external stakeholders.
  • Responsiveness and professionalism in customer interactions.

Benefits

  • Remote working environment.
  • One-time home office allowance.
  • Subsidized monthly internet allowance.
  • Competitive health benefits, including dental plans.
  • Retirement savings plan (RRSP, 401K plan, etc.).
  • Annual fitness allowance.
  • Mental health support through Calm Premium and Talkspace access.
  • Access to Udemy, internal training programs, annual training allowance, certifications (if applicable), and High Talent Programs.

Interested in this position?

Apply directly on the company website

Apply Now

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