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Solution Advisor

1 month, 3 weeks ago
Canada
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
Apply Now
Cority

Cority

Cority provides advanced EHS software solutions that integrate compliance, safety, and ESG performance, utilizing applied AI to enhance decision-making and drive sustainable performance in environmental, health, and safety management.

Chemicals
251-1K
Founded 1985
View All Jobs 15

Description

  • Execute assigned Orange Buck activities and provide product expertise to customers.
  • Participate in and present Learn & Connect webinars.
  • Develop and deliver customer training on product functionality, best practices, and use cases.
  • Create and deliver internal training for the Customer Success team.
  • Join customer health checks when detailed product knowledge is needed.
  • Serve as a subject matter expert on the application, including features, configuration options, and best practices.
  • Train internal teams on new product features and functionality released in updates.
  • Collaborate with Product, Support, and Customer Success teams to maintain consistent product messaging.

Requirements

  • 3+ years of experience as a Professional Services Consultant managing multiple complex customers.
  • University degree in occupational health & safety, industrial hygiene, environmental management or science, occupational health, business administration, computer science, or a related field, or equivalent work experience.
  • Ability to translate complex technical concepts into clear, customer-friendly guidance.
  • Excellent communication and presentation skills with comfort working directly with customers.
  • Experience delivering customer training, workshops, webinars, or professional services engagements.
  • Strong written and verbal communication skills.
  • Collaborative mindset with experience supporting cross-functional teams.
  • Ability to build trust and confidence with internal and external stakeholders.
  • Responsiveness and professionalism in customer interactions.

Benefits

  • Remote working environment.
  • One-time home office allowance.
  • Subsidized monthly internet allowance.
  • Competitive health benefits, including dental plans.
  • Retirement savings plan (RRSP, 401K plan, etc.).
  • Annual fitness allowance.
  • Mental health support through Calm Premium and Talkspace access.
  • Access to Udemy, internal training programs, annual training allowance, certifications (if applicable), and High Talent Programs.

Interested in this position?

Apply directly on the company website

Apply Now

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