Remote

Global HR Solutions & Employment Tools for Distributed Teams | Remote Hire international talent in minutes. Remote is the most disruptive global payroll, tax, HR and compliance solution for distributed teams. The easier way to employ internationally 🌍....

Professional Services

Industrials

251-1K (1000)

Founded 2019

$496M raised

211 open positions

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Senior Manager, GTM Operational Excellence

6 hours, 18 minutes ago

Europe, North America, Middle East, Africa

Full-time

Lead

Sales Operations

Sales and Business Development

LLM Salesforce

Apply Now

Remote

Professional Services

251-1K

Founded 2019

$496M raised

View All Jobs 211

Description

Define and execute the multi-quarter strategy and vision for GTM Operational Excellence aligned to growth and revenue goals.
Hire, develop, mentor, and lead a high-performing team of operations managers and analysts.
Partner with VP- and C-level stakeholders across GTM, Systems, Product, Finance, RevOps, Data, and Enablement to align priorities.
Oversee the strategy for AI ticketing, automated knowledge bases, and AI agent tuning to improve GTM workflows.
Lead root-cause analyses on complex operational issues and collaborate with Systems and Engineering teams to implement scalable fixes.
Own the post-mortem process for major operational incidents and translate findings into infrastructure improvements.
Establish and mature a global change management framework to drive adoption of new GTM programs.
Track, analyze, and present executive-level operational metrics including ticket volume reduction, AI deflection rates, cost-to-serve, MTTR, and change adoption velocity.

Requirements

Deep experience in BizOps, Strategy & Operations, or RevOps within a fast-growing SaaS environment.
At least 2–3 years of experience managing and scaling high-performing teams.
Proven experience building, scaling, and maturing GTM systems and processes from mid-stage growth through enterprise scale.
Deep working knowledge of Salesforce and complex GTM tech stacks, including Enterprise CPQ, automated lead routing, and compensation tooling.
Hands-on experience leveraging AI tools, LLMs, and automation workflows to optimize business operations.
Strong executive-level leadership presence with the ability to drive alignment across matrixed organizations and take full accountability for outcomes.
Exceptional written and verbal English communication skills and the ability to distill complex operational issues into clear executive narratives.
Prior experience working in a globally distributed, asynchronous environment is a strong plus.
Ability to submit the application and CV in English.
Willingness to complete the multi-step application process, including an async case study and presentation.

Benefits

Annual salary range of $103,550 to $194,200 USD.
Fair, unbiased compensation with pay equity and location-aware salary practices.
Stock options.
Work from anywhere in a fully remote, async environment.
Flexible paid time off.
Flexible working hours.
16 weeks of paid parental leave.
Mental health support services.
Learning budget.
Home office budget and IT equipment.
Budget for local in-person social events or co-working spaces.

Interested in this position?

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