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Deal Commercial Strategy & Operations Lead

5 hours, 7 minutes ago
Europe, North America, Middle East, Africa
Full-time
Senior
Sales Operations
Sales and Business Development
Salesforce
Apply Now
Remote

Remote

Global HR Solutions & Employment Tools for Distributed Teams | Remote Hire international talent in minutes. Remote is the most disruptive global payroll, tax, HR and compliance solution for distributed teams. The easier way to employ internationally 🌍....

Professional Services
251-1K
Founded 2019
$496M raised
View All Jobs 69

Description

  • Act as the operational leader and primary mentor for Associates and Specialists on the Deal Desk team.
  • Represent the Senior Manager in cross-functional forums with Sales Leadership and align on Deal Desk priorities.
  • Serve as the senior escalation point for complex deals, non-standard pricing requests, and contract exceptions.
  • Oversee deal approval workflows and pricing compliance, including handling escalations and exceptions requiring senior judgment.
  • Maintain SLA standards and unblock time-sensitive or complex cases as needed.
  • Proactively identify deal friction, recurring blockers, and emerging risks across the Sales organization.
  • Own the working relationship with Legal and Finance on behalf of the Senior Manager.
  • Develop and maintain deal playbooks and sales enablement resources.
  • Build and scale automated workflows to reduce manual effort and improve team efficiency.
  • Track Deal Desk performance metrics and deal trends, turning data into actionable recommendations.
  • Drive the Deal Desk improvement roadmap across processes, tooling, automation, and policy.
  • Support month-end and quarter-end close operations to ensure accurate deal execution.

Requirements

  • 5+ years of experience in Deal Desk, Sales Operations, Revenue Operations, or a related function in an Enterprise SaaS/B2B company.
  • Previous Lead or Supervisor experience is a plus.
  • Proven experience handling complex, high-stakes situations across deal structure, pricing, and contract exceptions.
  • Strong understanding of Quote-to-Cash processes, revenue recognition principles, and order management.
  • Deep hands-on knowledge of Salesforce (SFDC) and CPQ systems, including troubleshooting and workflow optimization.
  • Ability to collaborate and influence senior stakeholders across Go-to-Market, Legal, and Finance.
  • Strong analytical skills with the ability to turn deal trends and operational signals into recommendations.
  • Excellent written and spoken English.
  • Ability to stay calm under pressure and prioritize effectively in high-volume periods.
  • Self-starter who thrives in a fast-paced, fully remote, globally distributed environment.
  • Strong automation and AI capabilities.
  • Remote work experience is preferred but not required.

Benefits

  • Fully remote work from anywhere.
  • Flexible working hours in an async environment.
  • Flexible paid time off.
  • 16 weeks of paid parental leave.
  • Mental health support services.
  • Stock options.
  • Learning budget.
  • Home office budget and IT equipment.

Interested in this position?

Apply directly on the company website

Apply Now

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