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Senior Deal Desk Specialist

5 hours, 50 minutes ago
Remote
Full-time
Senior
Sales Operations
Sales and Business Development
JIRA Notion Salesforce
Apply Now
Remote

Remote

Global HR Solutions & Employment Tools for Distributed Teams | Remote Hire international talent in minutes. Remote is the most disruptive global payroll, tax, HR and compliance solution for distributed teams. The easier way to employ internationally 🌍....

Professional Services
251-1K
Founded 2019
$496M raised
View All Jobs 209

Description

  • Own complex, non-standard deals end to end, including multi-product transactions, pricing exceptions, and cross-functional coordination with Finance and Legal.
  • Serve as the primary escalation point for Deal Desk Associates on deal structure, quoting, and approval questions.
  • Apply commercial judgment to discount approvals and pricing exceptions in line with company policy and revenue objectives.
  • Build and maintain complex CPQ quotes accurately and compliantly during high-volume periods.
  • Own the Closed Won process, ensuring order accuracy, Salesforce data integrity, and adherence to established workflows.
  • Monitor and manage the Deal Desk case queue while meeting SLA standards and handling high ticket volume.
  • Deliver enablement sessions for Sales reps on Deal Desk processes, CPQ quoting, and best practices.
  • Participate in deal reviews and contribute deal-level insights to Sales leadership discussions.
  • Work with Finance and Legal on non-standard contract terms and pricing structures.
  • Contribute to SOPs and internal documentation by identifying gaps and proposing improvements.
  • Support month-end and quarter-end close operations to ensure timely deal execution.

Requirements

  • 2–4 years of experience in Deal Desk, Sales Operations, or Revenue Operations at an Enterprise SaaS/B2B company.
  • Deep expertise in CPQ quoting, including complex quote builds, multi-product configurations, pricing logic, and troubleshooting.
  • Strong Salesforce proficiency as a power user, with experience managing cases, accounts, opportunity data, and order records at high volume.
  • Solid understanding of Quote-to-Cash processes, revenue recognition principles, and order management.
  • Proven ability to manage a high-volume Deal Desk queue during end of month, quarter, and year end without compromising quality.
  • Familiarity with ticketing and knowledge base tools such as Notion and Jira/Atlassian is a plus.
  • Commercially minded with the ability to balance Sales velocity and deal integrity in complex situations.
  • Clear communicator who can work effectively across Sales, Finance, and Legal.
  • A natural knowledge-sharer who enjoys upskilling others and improving team capability.
  • Demonstrated strong automation and AI capabilities.
  • Fluent English speaker and writer.
  • Remote work experience is a plus, though not required.

Benefits

  • Annual salary range of $35,250 to $119,000 USD.
  • Fair, unbiased compensation with equity pay.
  • Stock options.
  • Work from anywhere.
  • Flexible paid time off.
  • Flexible working hours in an async work environment.
  • 16 weeks of paid parental leave.
  • Mental health support services.
  • Learning budget.
  • Home office budget and IT equipment.
  • Budget for local in-person social events or co-working spaces.

Interested in this position?

Apply directly on the company website

Apply Now

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