HR Operations & Global Employment Support Specialist (L2) – EMEA

5 hours, 40 minutes ago
Full-time
Mid Level
Customer and Technical Support
Remote People

Remote People

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Professional Services
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Description

  • Manage and resolve complex client and employee cases through a ticketing platform.
  • Support queries involving contracts, payroll, payslips, taxes, leave, benefits, compliance, and offboarding.
  • Investigate issues, identify root causes, and provide accurate resolutions.
  • Coordinate with Payroll, Finance, Legal, Onboarding, Offboarding, and external partners.
  • Communicate case progress, timelines, and outcomes clearly to clients and employees.
  • Escalate complex or high-risk cases with complete context and ownership.
  • Apply country-specific employment requirements across EMEA and maintain accurate documentation.
  • Identify recurring issues and contribute to knowledge-base content, self-service resources, and process improvements.
  • Manage multiple cases while meeting SLAs and maintaining a high-quality customer experience.

Requirements

  • 3+ years of experience in HR Operations, employee lifecycle, EOR, PEO, HRTech, or global employment support.
  • Experience using ticketing systems such as Zendesk, Freshdesk, Intercom, Salesforce, or ServiceNow.
  • Practical knowledge of contracts, payroll support, leave, benefits, compliance, and offboarding.
  • Experience supporting multiple EMEA countries and navigating country-specific employment requirements.
  • Strong written and verbal English communication skills, with the ability to explain complex topics clearly and empathetically.
  • Ability to investigate complex cases, coordinate cross-functional stakeholders, and maintain ownership through resolution.
  • Comfort managing high-volume queues, prioritizing urgent cases, and working against SLAs.
  • Highly organized, detail-oriented, and comfortable working independently in a remote, fast-paced environment.
  • Experience creating documentation, knowledge-base articles, or process improvements is preferred.

Benefits

  • Competitive salary.
  • Asynchronous working environment.
  • Remote-first or hybrid work arrangement, depending on the role.
  • Ability to work from abroad for a short period.
  • Growth opportunities within the company.
  • Necessary hardware provided from day one.

Interested in this position?

Apply directly on the company website

Apply Now

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