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Scaled Customer Success Manager - EMEA

8 hours, 50 minutes ago
Egypt, Spain, Nigeria, Croatia, South Africa, Kosovo, Lithuania, Montenegro, Poland, Portugal, Romania, Ukraine
Full-time
Junior
Customer Success Manager
Customer and Technical Support
HubSpot
Apply Now
Remofirst

Remofirst

Remofirst: Simplifying global HR solutions with streamlined payroll, compliance, and remote hiring in 180+ countries.

Professional Services
11-50
Founded 2021
View All Jobs 18

Description

  • Own the health and retention of a defined portfolio of customers, ensuring value realization and satisfaction.
  • Partner cross-functionally with Support, Onboarding, Offboarding, Payroll, Finance, and Business Operations teams to resolve customer and employee experience issues.
  • Develop and execute customer health and retention strategies using data and feedback to identify risks and drive recovery plans.
  • Maintain accurate records of customer health, sentiment, and engagement in HubSpot and the platform.
  • Work with Hiring Success Managers and clients to ensure committed FTE hires under the MSA are activated efficiently and on time.
  • Identify and remove operational blockers to improve time-to-revenue and time-to-value.
  • Provide feedback and insights to improve activation processes and the onboarding experience.
  • Identify expansion opportunities across products and countries and educate customers on additional platform capabilities and services.
  • Act as a trusted advisor on global employment and provide country-specific guidance using internal resources and local expert networks.
  • Share structured customer feedback with Product, Operations, and Leadership to influence roadmap and service improvements.

Requirements

  • 2+ years of experience in Account Management, Customer Support, or Customer Success roles.
  • Experience in a SaaS platform business, ideally.
  • Experience working in global HR, Payroll, or Global Mobility.
  • Strong clear communication and strategic thinking abilities.
  • Strong time management and ability to structure work independently.
  • Ability to collaborate effectively across teams and with people in different locations.
  • Comfort working with independence and autonomy while knowing when to ask for help.
  • Excellent empathy and people skills for handling conversations with multiple audiences.
  • Strong motivation and drive to exceed goals in a fast-paced environment.
  • Experience with HubSpot is implied by the role’s responsibility for maintaining customer records in the platform (preferred).

Benefits

  • Competitive compensation.
  • Top-of-the-range work equipment.
  • 100% remote work.
  • PTO regulated by local statutory requirements.
  • Early-stage startup environment with room to influence and grow rapidly.
  • Opportunity to help build and scale a global team from scratch.
  • Culture that values respect, kindness, the right to fail, and smart hard work.
  • Commitment to diversity and inclusion.

Interested in this position?

Apply directly on the company website

Apply Now

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