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Senior Customer Success Manager - MM/Ent - EMEA

1 hour, 20 minutes ago
Europe
Full-time
Senior
Customer Success Manager
Customer and Technical Support
Apply Now
Remote

Remote

Global HR Solutions & Employment Tools for Distributed Teams | Remote Hire international talent in minutes. Remote is the most disruptive global payroll, tax, HR and compliance solution for distributed teams. The easier way to employ internationally 🌍....

Professional Services
251-1K
Founded 2019
$496M raised
View All Jobs 88

Description

  • Develop a deep understanding of customer business and technical objectives and build joint success plans with measurable milestones and KPIs.
  • Own the full customer journey, including retention, expansion, and long-term partnership growth.
  • Identify and pursue upselling, cross-selling, and product promotion opportunities, including introducing new features to customers.
  • Remove blockers and proactively coordinate internal and external resources to support customer success plans.
  • Partner with customer-facing teams across sales, support, professional services, engineering, product, and partners to drive platform success.
  • Accelerate customer purchase-to-value timelines and help protect renewal revenue and expand net retention rate.
  • Engage regularly with customer stakeholders and build deep relationships with business and technical teams.
  • Coordinate small customer projects and act as a trusted business partner on complex and enterprise opportunities.
  • Create thought leadership collateral and act as a Remote evangelist with customers, partners, and ecosystem communities.
  • Coach and mentor junior Customer Success team members and share learning and enablement opportunities.

Requirements

  • Proven track record as a Senior or Enterprise Customer Success Manager.
  • Experience managing complex large clients with 50+ employees autonomously.
  • Strong communication, presentation, speaking, and writing skills.
  • Ability to understand business requirements and technical problems and recommend best practices and next actions.
  • Proven experience building relationships with senior customer executives in enterprise or strategic accounts.
  • Experience engaging with multiple levels of customer leadership on a regular basis.
  • Ability to identify new opportunities such as upsell, cross-sell, and additional training.
  • Effective collaboration with Product, Sales, Operational, Support, and other internal teams.
  • Experience mentoring new team members.
  • Fluent written and spoken English with well-structured communication skills.
  • Experience working in a global organization and start-up environment is preferred but not required.
  • Experience working remotely is a plus but not required.
  • Functional knowledge of Remote services and platforms is preferred.
  • Available to start as soon as possible.
  • Application materials must be submitted in English and uploaded as a PDF CV, or a LinkedIn profile may be provided instead.

Benefits

  • Annual base salary range of $37,280 to $83,880 USD.
  • 80/20 pay mix with a 20% performance-based variable component (OTE).
  • Fully remote work with the ability to work from anywhere.
  • Flexible paid time off.
  • Flexible working hours in an async work environment.
  • 16 weeks of paid parental leave.
  • Mental health support services.
  • Stock options.
  • Learning budget.
  • Home office budget and IT equipment.
  • Budget for local in-person social events or co-working spaces.

Interested in this position?

Apply directly on the company website

Apply Now

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