RemoteLeaf Logo
Log in Sign up

Digital Customer Success Manager

4 hours, 58 minutes ago
United States
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
Salesforce
Apply Now
Employ

Employ

Employ, Inc. is a top provider of recruiting solutions, empowering organizations to hire top talent with industry-leading technologies and services.

Professional Services
1K-5K
Founded 2022
View All Jobs 2

Description

  • Manage a broad book of JazzHR customers and drive their onboarding, adoption, and overall success through digital and one-to-many engagement channels.
  • Use playbooks, templates, webinars, in-app messaging, and automated communications to support customers at scale.
  • Proactively engage customers flagged by health scores, churn indicators, or playbook triggers.
  • Own resolution of higher-complexity tickets and collaborate with Support and other CSMs on queue coverage.
  • Monitor and maintain service-level expectations for response and resolution times.
  • Act as the customer’s voice internally by sharing trends, blockers, and opportunities with Product, Support, and Revenue teams.
  • Execute digital playbook strategies to reduce churn, improve retention, and identify expansion opportunities for Renewals and Sales.
  • Monitor and respond to CSAT and NPS surveys according to playbook guidelines.
  • Host live digital office hours, webinars, or Q&A sessions for groups of customers.
  • Support improvements to self-service help center content, playbooks, and automation strategies.

Requirements

  • 2–4 years of experience in a customer-facing SaaS role, ideally in digital/scaled success or high-volume account management.
  • Experience managing tickets in Salesforce Service Cloud or a similar system.
  • Comfort working in a low-touch, high-volume model that relies on automation and playbooks.
  • Strong written and verbal communication skills for engaging customers through digital channels.
  • Ability to balance competing priorities, multitask effectively, and follow structured processes.
  • Customer-centric mindset with a focus on delivering value at scale.
  • Familiarity with Gainsight or other customer success platforms preferred.
  • Experience using Gainsight, Salesforce, and analytics dashboards to track health, adoption, and engagement preferred.

Benefits

  • Base salary range of $67,760–$84,700 per year.
  • Performance bonuses may be included in total compensation.
  • Equity may be included in total compensation.
  • Remote-first work environment.
  • Unlimited PTO.
  • Comprehensive medical, dental, and vision benefits.
  • Learning and development programs, including training, mentorship, and development resources.
  • Flexible work scheduling and paid time off.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Keller Executive Search

Account Manager - AI

Keller Executive Search 1-10 Professional Services

Keller Executive Search is recruiting on behalf of a Y Combinator-backed AI company for a high-ownership customer success and expansion role supporting Flemish-speaking dealership accounts in Belgium.

Belgium Full-time Junior Account Manager Customer Success Manager
$65k-$70k
1 hour, 16 minutes ago
Remote

Senior Customer Success Manager - MM/Ent - EMEA

Remote 251-1K Professional Services

Remote is hiring a Senior MM/Ent. Customer Success Manager to support enterprise and mid-market customers across its fully remote global employment platform, with the main objective of driving retention, expansion, and revenue through strategic customer partnerships.

Europe Full-time Senior Customer Success Manager
$37k-$84k
2 hours, 16 minutes ago
Connecteam

Enterprise Customer Success Manager

Connecteam 251-1K Diversified Telecommunication Services

Connecteam is seeking a fully remote Enterprise Customer Success Manager to oversee large business and enterprise customers and drive their long-term success within the company’s workforce management platform.

United States Full-time Mid Level Customer Success Manager
$100k-$120k
5 hours, 36 minutes ago
Remofirst

Scaled Customer Success Manager - EMEA

Remofirst 11-50 Professional Services

RemoFirst is hiring a Scaled Customer Success Manager to support a portfolio of global customers across EMEA by guiding them through onboarding, retention, expansion, and ongoing global employment needs on its remote HR platform.

Croatia Kosovo Lithuania Montenegro Poland Portugal Romania Spain Ukraine Egypt Nigeria South Africa Full-time Junior Customer Success Manager
HubSpot
8 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers