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Customer Success Manager, SMB / Scale Team

2 months, 3 weeks ago
United States
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
CRM Salesforce
Apply Now
SchooLinks

SchooLinks

SchooLinks offers a comprehensive software platform designed to enhance college and career readiness for K-12 school districts, providing tools that automate college planning for students in grades 9 to 11 while fostering self-discovery and engagement ...

Diversified Consumer Services
51-250
Founded 2014
$11M raised
View All Jobs 7

Description

  • Lead onboarding for new districts, including project kickoff, data integration, and training sessions.
  • Work collaboratively to meet onboarding, usage, and renewal targets for a portfolio of districts.
  • Assess usage, engagement, and outcome data to determine account health and required actions.
  • Build and maintain director- and executive-level relationships with district stakeholders.
  • Facilitate the renewal process, including quote delivery, verbal approval, and signature collection.
  • Provide structured customer feedback to the Product Team from customer engagements.
  • Document district problems and challenges clearly and consistently.
  • Maintain accurate account records and notes in a CRM or customer success tool.
  • Identify expansion opportunities through multi-threaded customer relationships.

Requirements

  • 3+ years of professional experience.
  • 1+ years of experience in implementation and customer success for a SaaS company, ideally in K-12 or EdTech.
  • Strong ability to multitask and manage a large book of business.
  • Experience working in a remote environment or ability to work remotely.
  • Strong interpersonal and relationship-building skills.
  • Project management skills, including understanding task dependencies and sequencing.
  • Positive attitude and ability to stay optimistic in high-stress situations.
  • Proactive, entrepreneurial mindset with the ability to take initiative in a fast-paced environment.
  • Ability to close renewals and identify expansion opportunities.
  • Experience with Google Suite and Apple/Mac required.
  • Ability to travel up to 10% for customer meetings, trainings, conferences, and offsites.

Benefits

  • On-track earnings of $65,000 to $80,000 USD.
  • 100% health care coverage for employees.
  • 401(k) with company matching.
  • Dental and vision coverage.
  • Parental leave.
  • Subsidized gym membership.
  • Remote work stipend.
  • Annual team offsite.

Interested in this position?

Apply directly on the company website

Apply Now

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