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Scaled Customer Success Manager - AMER

19 hours, 33 minutes ago
Uruguay, Mexico, Argentina, Bolivia, Brazil, Chile, Colombia, Guatemala, Venezuela, Peru, Latin America
Full-time
Junior
Customer Success Manager
Customer and Technical Support
HubSpot
Apply Now
Remofirst

Remofirst

Remofirst: Simplifying global HR solutions with streamlined payroll, compliance, and remote hiring in 180+ countries.

Professional Services
11-50
Founded 2021
View All Jobs 18

Description

  • Own the health and retention of a portfolio of customers, ensuring value realization and satisfaction.
  • Partner cross-functionally with Support, Onboarding, Offboarding, Payroll, Finance, and BOps to resolve client and employee experience issues.
  • Develop and execute customer health and retention strategies using data and customer feedback.
  • Maintain accurate records of customer health, sentiment, and engagement in HubSpot and the platform.
  • Work with Hiring Success Managers and clients to ensure committed FTE hires are activated efficiently and on time.
  • Identify and remove operational blockers to improve time-to-revenue and time-to-value.
  • Identify strategic expansion opportunities across products and countries.
  • Educate customers on new platform capabilities and complementary services.
  • Act as a trusted advisor on global employment and country-specific employment practices.
  • Provide structured customer feedback to Product, Operations, and Leadership to improve roadmap and service delivery.

Requirements

  • 2+ years of experience in Account Management, Customer Support, or Customer Success roles.
  • Experience in a SaaS platform business is preferred.
  • Experience working in global HR, Payroll, or Global Mobility.
  • Excellent English communication skills.
  • Strong strategic thinking and the ability to adapt communication for global audiences.
  • Strong time management and ability to structure work independently.
  • Ability to collaborate effectively with diverse cross-functional teams.
  • Comfort working independently with initiative and problem-solving ability.
  • Excellent people skills, empathy, and ability to handle conversations with multiple audiences.
  • Motivation to exceed goals in a fast-paced startup environment.

Benefits

  • Competitive compensation.
  • Top-of-the-range work equipment.
  • 100% remote work.
  • PTO regulated by local statutory requirements.
  • Opportunity to work in an early-stage startup with room to influence and grow rapidly.
  • Opportunity to help build and scale a global team from the ground up.
  • Chance to support market-leading customers such as Microsoft and Mastercard.
  • A culture that values respect, kindness, smart hard work, and diversity and inclusion.

Interested in this position?

Apply directly on the company website

Apply Now

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