REE Medical

REE Medical is a top provider of medical evaluations for veterans, specializing in VA Disability Benefits with accurate DBQs and Nexus Letters.

Health Care Providers & Services

Health Care

51-250 (75)

Founded 2017

6 open positions

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Support Systems Engineer

3 hours, 30 minutes ago

United States

Full-time

Senior

Technical Support Engineer

Customer and Technical Support

Datadog JIRA Microservices Monday.com NetSuite Salesforce Twilio Zoho CRM

Apply Now

REE Medical

REE Medical is a top provider of medical evaluations for veterans, specializing in VA Disability Benefits with accurate DBQs and Nexus Letters.

Health Care Providers & Services

51-250

Founded 2017

View All Jobs 6

Description

Serve as the escalation point for issues across Zoho, Monday.com, NetSuite, Jira, Zapier, Slack, RingCentral, Twilio, Calendly, and other core business applications.
Diagnose and resolve complex platform issues, including configuration, automation, integration, and workflow failures.
Investigate root causes and implement fixes to prevent recurring problems.
Monitor system performance and respond to alerts to identify issues before they affect users.
Improve system configurations, workflows, and automations to increase reliability and efficiency.
Support incident response for P1, major, and lower-severity business application incidents.
Triaging escalated support issues and coordinate resolution with relevant teams.
Support APIs, webhooks, integrations, and workflow automation across business systems.
Maintain Jira ticketing standards, including status updates, SLA handling, documentation, and resolution notes.
Create and maintain documentation, knowledge articles, and internal runbooks for recurring issues and system changes.
Act as a technical liaison between Support, Engineering, and business teams on cross-functional issues and improvement initiatives.

Requirements

Minimum 5 years of experience supporting business applications such as Zoho, Monday.com, NetSuite, Jira, Zapier, Salesforce, or similar platforms.
Demonstrated experience diagnosing and resolving complex issues involving configurations, automation, and integrations.
Experience supporting implementation of new business systems and decommissioning legacy applications, including planning, data migration, user adoption, and decommissioning.
Working knowledge of APIs, webhooks, and integration tools for connecting business systems.
Familiarity with incident management processes, including P1/major incident coordination and post-incident review.
Experience with application monitoring and alerting tools such as DataDog or NinjaOne.
Experience with IT service management platforms such as Jira for ticket tracking and workflow management.
Strong analytical, problem-solving, organizational, verbal, written, and interpersonal communication skills.
Ability to work independently, balance multiple priorities, and prioritize effectively in a fast-paced environment.
Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field preferred; equivalent experience may be considered.

Benefits

Competitive salary of $95,000-$120,000 depending on experience.
Health, dental, and vision insurance with company-sponsored life insurance.
Retirement savings plan with company match.
Vacation time off, sick time off, and holidays.
Ongoing training and development programs.
Opportunities for advancement within the company.
Flexible work schedules and a remote-first environment.
Employee assistance program for personal and family well-being.

Interested in this position?

Apply directly on the company website

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