Technical Support Engineer - 11774

3 hours, 8 minutes ago
Full-time
Junior
Customer and Technical Support
Coupa Software

Coupa Software

Coupa Software is the premier cloud-based finance platform, empowering companies worldwide to optimize spend, boost profits, and reduce costs with a comprehensive suite of modules.

Internet Software & Services
1K-5K
Founded 2006

Description

  • Answer technical and application configuration questions from enterprise customers.
  • Troubleshoot first- and second-level technical issues.
  • Collaborate with internal teams such as Integration, Operations, and Customer Success to resolve customer issues.
  • Own responsibility for customer production environments.
  • Build knowledge articles in Coupa’s knowledge base for customer use.

Requirements

  • Excellent written and verbal communication skills.
  • Strong technical knowledge of Linux and Unix, with familiarity with other operating systems.
  • Interest in learning scripting languages such as Bash, Shell, or Python.
  • Understanding of web technologies such as XML, XSLT, DOM, and HTML.
  • Ability to explain complex technical solutions clearly and simply.
  • Experience working directly with external customers in a support environment, preferably in enterprise software.
  • Curious and sharp technical acumen.
  • Ability to support enterprise customers in a cloud-based platform environment.

Benefits

  • Two company-wide paid Global Wellness Days each year.
  • Paid day off on your birthday or another day of your choice within your birthday month.
  • 40 hours of paid Volunteer Time Off annually.
  • Free, confidential Employee Assistance Program with counseling and support resources.
  • Business travel protection through Zurich Travel Assist.
  • Generous referral bonus program.
  • Location-specific benefits package including comprehensive medical/dental insurance, retirement/pension plans, and life or accident protection.

Interested in this position?

Apply directly on the company website

Apply Now

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