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Technical Support Specialist - Remote

3 hours, 8 minutes ago
United States
Full-time
Junior
Technical Support Engineer
Product Management
HubSpot Salesforce
Apply Now
Steer.io

Steer.io

Steer.io is a sales process intelligence company that provides AI-driven guidance to help businesses find the next best step, capture customer touch points, and make informed decisions for increased success rates. Their platform offers actionable insig...

Internet Software & Services
View All Jobs 3

Description

  • Own technical support for customers across the full support experience.
  • Serve as the main point of contact and resolve customer issues quickly and effectively.
  • Handle Level 1 support resolutions and create/triage Level 2+ tickets internally.
  • Set up, transfer, and troubleshoot phone number ownership.
  • Maintain data connection stability and troubleshoot technical issues.
  • Own product retraining and support customer enablement.
  • Maintain documentation on procedures, solutions, and support workflows.
  • Provide internal feedback on user experience, improvements, and feature requests.
  • Tailor and configure customer-facing templates based on client needs and business goals.
  • Implement scheduling tools and CRM systems through integration, configuration, training, and enablement.
  • Coordinate timely updates to live configurations as needed.
  • Collaborate with teammates across integrations, scheduling, and CRM setup to deliver a seamless service experience.

Requirements

  • 2+ years of experience in technical support, onboarding, implementation, or progressive customer service, ideally in a SaaS or digital tools environment.
  • Experience troubleshooting, testing, and training customers across multiple products or features.
  • Experience owning support targets such as ticket completion, response times, or resolution metrics.
  • Experience configuring or managing a client-facing product or tool such as a templated platform, dashboard, or embedded experience.
  • Experience using a CRM, preferably HubSpot or Salesforce.
  • Experience working directly with APIs, including a basic understanding of how data moves between systems (nice to have).
  • Experience in the automotive industry or with auto repair shop management tools (nice to have).
  • Experience working with VoIP or telephony systems (nice to have).
  • Prior success in a remote work environment (nice to have).
  • Direct SaaS or startup experience (nice to have).

Benefits

  • 100% remote work environment.
  • Medical, dental, and vision insurance within 30 days.
  • 100% employer-paid medical insurance.
  • Equity package.
  • Flexible PTO with a 15-day minimum.
  • Generous parental leave.
  • FSA and HSA options.
  • 401(k) retirement plan.
  • Learning stipend.
  • WFH equipment provided.
  • Opportunities for development and career growth.

Interested in this position?

Apply directly on the company website

Apply Now

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