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Customer Success Manager, Strategic

1 month, 2 weeks ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
CRM Salesforce
Apply Now
Pushpay

Pushpay

Pushpay provides online church giving and management software, simplifying payments and improving business processes. Their mobile app allows secure donations in 10 seconds, fostering community and connection.

Capital Markets
251-1K
Founded 2011
$35M raised
View All Jobs 5

Description

  • Own retention, renewal, and expansion goals for a defined book of enterprise accounts.
  • Structure contract terms and pricing to support business objectives.
  • Build and maintain relationships with customers, including senior leaders and executives.
  • Drive customer deployment, adoption, usage, and value realization of Pushpay products.
  • Manage the full renewal cycle from discovery through negotiation and close.
  • Lead business review presentations during approved on-site customer travel.
  • Handle a high volume of calls and emails across a large, complex account set.
  • Provide product training and assistance to support customer success and giver adoption.
  • Sell additional products and features through upsell opportunities.
  • Perform other related duties as assigned.

Requirements

  • Bachelor’s degree or equivalent additional experience.
  • At least 5 years of inside sales, account management, renewal team management, or maintenance renewal experience.
  • Working knowledge of Salesforce.com or a similar CRM system.
  • Previous experience in Not-for-Profit, Education, or Faith verticals and/or a software background preferred.
  • Proven track record of quota or target attainment.
  • Experience managing large, strategic accounts and large account sets.
  • Ability to build relationships with executives, senior management, and decision makers.
  • Strong written and verbal communication skills, including presenting to small and large groups.
  • Strong problem-solving, time management, prioritization, and self-directed work habits.
  • Willingness to travel 8-12 multi-day trips per year when approved.

Benefits

  • 100% employer-paid Medical, Dental, and Vision premiums for the employee.
  • 70%+ employer-paid Medical, Dental, and Vision premiums for dependents.
  • 401(k) match.
  • Hybrid schedule in Colorado locations: 3 days in office and 2 days remote per week.
  • Remote work available only in Florida, Georgia, and Tennessee.
  • 12 paid company holidays.
  • 2 paid Volunteer Time Off days.
  • 15 days PTO to start, increasing with tenure.
  • Paid parental and adoption leave.
  • $100k base salary plus $20k variable compensation ($120k OTE).

Interested in this position?

Apply directly on the company website

Apply Now

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