Pushpay

Pushpay provides online church giving and management software, simplifying payments and improving business processes. Their mobile app allows secure donations in 10 seconds, fostering community and connection.

Capital Markets

Financials

251-1K (564)

Founded 2011

$35M raised

4 open positions

Links

View All Jobs

Customer Success Manager, Strategic

2 weeks, 1 day ago

United States

Full-time

Senior

Customer Success Manager

Customer and Technical Support

CRM Salesforce

Apply Now

Pushpay

Capital Markets

251-1K

Founded 2011

$35M raised

View All Jobs 4

Description

Own retention, renewal, and expansion goals for a defined book of enterprise accounts.
Structure contract terms and pricing to support business objectives.
Build and maintain relationships with customers, including senior leaders and executives.
Drive customer deployment, adoption, usage, and value realization of Pushpay products.
Manage the full renewal cycle from discovery through negotiation and close.
Lead business review presentations during approved on-site customer travel.
Handle a high volume of calls and emails across a large, complex account set.
Provide product training and assistance to support customer success and giver adoption.
Sell additional products and features through upsell opportunities.
Perform other related duties as assigned.

Requirements

Bachelor’s degree or equivalent additional experience.
At least 5 years of inside sales, account management, renewal team management, or maintenance renewal experience.
Working knowledge of Salesforce.com or a similar CRM system.
Previous experience in Not-for-Profit, Education, or Faith verticals and/or a software background preferred.
Proven track record of quota or target attainment.
Experience managing large, strategic accounts and large account sets.
Ability to build relationships with executives, senior management, and decision makers.
Strong written and verbal communication skills, including presenting to small and large groups.
Strong problem-solving, time management, prioritization, and self-directed work habits.
Willingness to travel 8-12 multi-day trips per year when approved.

Benefits

100% employer-paid Medical, Dental, and Vision premiums for the employee.
70%+ employer-paid Medical, Dental, and Vision premiums for dependents.
401(k) match.
Hybrid schedule in Colorado locations: 3 days in office and 2 days remote per week.
Remote work available only in Florida, Georgia, and Tennessee.
12 paid company holidays.
2 paid Volunteer Time Off days.
15 days PTO to start, increasing with tenure.
Paid parental and adoption leave.
$100k base salary plus $20k variable compensation ($120k OTE).

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Customer Success Manager

DoorDash 10K-50K Air Freight & Logistics

DoorDash is hiring a Customer Success Manager to own post-launch success for SMB merchants using its Commerce Platform, focusing on retention, adoption, and merchant growth.

United States Full-time Mid Level Customer Success Manager

$75k-$110k

11 hours, 22 minutes ago

Apply

11 hours, 22 minutes ago

Customer Advocate, Core Products, Office of the CPO

MongoDB 1K-5K Internet Software & Services

MongoDB is hiring a Customer Advocate, Core Products to represent key customer needs at the executive level and help shape product strategy for its core platform.

United States Full-time Lead Customer Success Manager Product Manager

$129k-$253k

AWS Azure GCP MongoDB Salesforce Tableau

11 hours, 52 minutes ago

Apply

11 hours, 52 minutes ago

Customer Success Manager - LATAM

Alpaca 51-250 Capital Markets

Alpaca is hiring a Customer Success Manager to own post-signature relationships for its B2B brokerage infrastructure customers, helping them launch and grow U.S. securities and crypto trading apps worldwide.