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CPH - Provider Engagement

3 hours, 1 minute ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
Apply Now
Clover Health

Clover Health

Clover Health is a data-focused health insurance company that is revolutionizing the Medicare Advantage space by integrating innovative technology into its plans. With a focus on optimizing medical outcomes and reducing costs, Clover Health uses analyt...

Insurance
251-1K
Founded 2014
$925M raised
View All Jobs 23

Description

  • Own success strategies and performance for a complex portfolio of primary care provider partnerships.
  • Build relationships with physicians, practice administrators, advanced practice clinicians, and executive stakeholders.
  • Advise providers on integrating Counterpart Assistant into clinical workflows and value-based care operations.
  • Lead implementation, change management, training, workflow redesign, and ongoing optimization.
  • Analyze clinical, operational, utilization, and financial data to identify risks and performance opportunities.
  • Lead performance reviews, targeted interventions, escalations, and initiatives that improve adoption, retention, and outcomes.
  • Develop scalable provider-success playbooks, tools, engagement models, and best practices.
  • Collaborate with Growth, Implementation, Clinical, Product, Analytics, and Operations teams.
  • Translate provider feedback into product and operational improvements.
  • Mentor Provider Success colleagues and contribute to team standards and capabilities.

Requirements

  • 7–10+ years of experience in provider success, healthcare account management, clinical operations, practice transformation, value-based care consulting, or a related field.
  • Experience managing complex or high-value provider relationships and improving adoption, retention, satisfaction, and performance.
  • Experience advising physicians, practice administrators, and healthcare leaders.
  • Experience leading clinical or operational workflow changes in primary care or ambulatory care settings.
  • Ability to translate clinical, operational, and financial data into recommendations, performance plans, and executive narratives.
  • Strong understanding of primary care operations and the demands placed on clinicians and practice staff.
  • Ability to lead through influence, navigate ambiguity, and coordinate stakeholders without direct authority.
  • Strong program and project leadership skills with the ability to manage multiple high-priority initiatives.
  • Effective communication skills for provider meetings, performance reviews, product demonstrations, and escalations.
  • Current residence in New Jersey and willingness to travel to provider practices up to 75–85% of the time.
  • Preferred: Knowledge of value-based care, Medicare Advantage, population health, quality improvement, EHRs, interoperability, reimbursement, risk adjustment, coding, Stars, or HEDIS.
  • Preferred: Experience implementing healthcare technology or developing provider-success programs and mentoring colleagues.

Benefits

  • Base salary range of $146,200–$170,000 USD.
  • Equity opportunities, performance-based bonus, 401(k) matching, compensation reviews, and an employee stock purchase plan.
  • Medical, dental, and vision coverage.
  • Flexible time off, monthly company holidays, No-Meeting Fridays, and mental health resources.
  • Remote-first work culture with office setup reimbursement and a monthly cell phone and internet stipend.
  • Professional development funding, learning programs, mentorship, and performance feedback.
  • Paid parental leave for all new parents.

Interested in this position?

Apply directly on the company website

Apply Now

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