Account Manager II - 1073 (Remote)

3 hours ago
Full-time
Mid Level
Customer and Technical Support
Lightcast

Lightcast

Lightcast is a global leader in labor market analytics, offering the world's most comprehensive labor market data through sophisticated analytical tools and intuitive reporting features. With over two decades of experience, Lightcast provides superior ...

Professional Services
251-1K
Founded 2000
$1M raised

Description

  • Build trusted relationships and understand customers’ goals, challenges, and priorities.
  • Conduct business assessments and recommend solutions aligned with customer outcomes.
  • Develop and manage success plans with goals, milestones, responsibilities, and success measures.
  • Monitor adoption, engagement, account health, and progress toward outcomes.
  • Address adoption, value-realization, and renewal risks while accelerating onboarding and time-to-value.
  • Demonstrate product impact and ROI through value storytelling, presentations, and business reviews.
  • Own renewals from planning and value confirmation through pricing, negotiation, contracting, forecasting, and close.
  • Identify and execute cross-sell and upsell opportunities while managing commercial conversations.
  • Maintain account plans, renewal forecasts, activity records, and opportunity documentation.
  • Collaborate with Sales, Product, Support, and Services teams to resolve customer needs and share customer insights.

Requirements

  • 3+ years of experience in customer success, account management, consultative sales, or a related customer-facing role.
  • Experience in a SaaS, DaaS, technology, data, or subscription-based environment.
  • Experience managing the full customer lifecycle, adoption, account health, renewals, and expansion.
  • Demonstrated ownership of renewals, including pricing, negotiation, contracting, and closing.
  • Experience developing success plans, conducting business assessments, and communicating measurable outcomes and ROI.
  • Strong consultative, relationship-building, presentation, negotiation, and value-storytelling skills.
  • Ability to uncover customer needs and influence stakeholders at multiple levels.
  • Strong analytical, organizational, and problem-solving skills with the ability to manage competing priorities.
  • Proficiency with Google Workspace, Excel, PowerPoint, CRM platforms, and customer success tools.
  • Must be authorized to work in the United States without current or future employer sponsorship.

Benefits

  • Equal opportunity workplace committed to diversity of thought and inclusion.
  • Opportunity to support economic prosperity and mobility through labor-market insights.
  • Global work environment with offices in the United States, United Kingdom, Europe, and India.

Interested in this position?

Apply directly on the company website

Apply Now

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