Client Success Manager

1 month, 1 week ago
Full-time
Mid Level
Customer and Technical Support
Foodsmart

Foodsmart

Foodsmart offers a personalized telehealth nutrition solution that connects members with a vast network of registered dietitians, providing tailored nutrition guidance to improve health from the comfort of home.

Health Care Providers & Services
51-250
Founded 2010
$105M raised

Description

  • Own day-to-day client relationships and operational leadership for a defined portfolio of health plan accounts.
  • Drive account retention by maintaining satisfaction, resolving service issues, and ensuring consistent program delivery.
  • Lead client check-ins, business reviews, strategic planning sessions, and follow-up action plans.
  • Coordinate with Account Executives and internal Product, Engineering, Finance, Sales, Clinical Operations, and Support teams.
  • Track account deliverables, action items, timelines, documentation, meeting notes, and CRM activity.
  • Develop and execute account strategies, program improvements, launches, benefit expansions, and targeted growth initiatives.
  • Analyze and present enrollment, utilization, engagement, clinical, ROI, and campaign performance metrics.
  • Lead client-specific marketing campaigns to increase member enrollment and engagement.
  • Monitor account performance, identify risks or gaps, and escalate issues to senior leadership when appropriate.

Requirements

  • 2–5+ years of experience in account management, client services, or healthcare consulting in a client-facing or relationship-development role.
  • Strong organizational skills and experience managing multiple accounts or workstreams simultaneously.
  • Excellent communication and interpersonal skills with the ability to build trust across client organizations.
  • Data-driven approach with experience analyzing clinical outcomes, marketing data, and campaign performance.
  • Proficiency with Salesforce or an equivalent CRM platform.
  • Experience with food-as-medicine programs, nutrition benefits, SDOH interventions, telehealth, wellness, or related health services preferred.
  • Familiarity with Medicare Advantage, Managed Medicaid, Commercial, and other health plan operations preferred.
  • Experience collaborating with marketing agencies or internal marketing teams on campaign development preferred.
  • Startup or small-company experience preferred.
  • Bachelor’s degree in business, public health, nutrition, healthcare administration, or a related field preferred.

Benefits

  • Remote-first work environment with flexible location.
  • Unlimited PTO.
  • Medical, dental, and vision coverage.
  • 401(k) and bonus opportunities.
  • Registered Dietitian sessions.

Interested in this position?

Apply directly on the company website

Apply Now

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