Customer Sucess Manager - UK

2 hours, 30 minutes ago
Full-time
Senior
Customer and Technical Support
SecurityScorecard

SecurityScorecard

SecurityScorecard is a cybersecurity company that provides a powerful AI-driven platform to identify and eliminate cyber risks across all attack surfaces.

IT Services
251-1K
Founded 2014
$292M raised

Description

  • Develop and execute customer strategies aligned with cybersecurity and risk management objectives.
  • Serve as a trusted advisor on the SecurityScorecard platform and cybersecurity risk domains.
  • Manage customer relationships across industries, from daily users through C-suite stakeholders.
  • Drive retention, expansion, renewals, and accurate forecasting in collaboration with Sales.
  • Identify opportunities to increase customer value through adoption, new use cases, and expanded engagement.
  • Lead strategic account planning, QBRs, and executive-level customer interactions.
  • Represent customer feedback in product and service delivery discussions.
  • Collaborate with Customer Success and Sales leadership to improve the customer journey, tools, templates, and best practices.
  • Share customer insights and solutions with peers to address challenges and improve team performance.

Requirements

  • Bachelor’s degree.
  • 5+ years of experience in account management, customer success, technical account management, or a similar customer-facing role.
  • Strong written and verbal communication skills and meticulous organizational ability.
  • Understanding of cybersecurity or third-party risk management practices.
  • Strong technical aptitude and ability to quickly understand platform capabilities from the customer’s perspective.
  • Cyber insurance experience preferred.
  • Proven success developing and expanding relationships with customer stakeholders, including executives.
  • Experience with strategic account planning, QBRs, upsell/cross-sell initiatives, and renewals.
  • Ability to identify customer needs and drive outcomes aligned with business goals.
  • Demonstrated ability to grow annual recurring revenue through consultative account management.

Benefits

  • Estimated total compensation of £100,000–£110,000, including base salary and bonus.
  • Eligibility for annual performance-based incentive compensation and equity.
  • Competitive salary and stock options.
  • Health benefits.
  • Unlimited PTO and parental leave.
  • Tuition reimbursement.
  • No immigration sponsorship provided for this position.

Interested in this position?

Apply directly on the company website

Apply Now

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