Senior Customer Success Manager

2 weeks, 2 days ago
Full-time
Senior
Customer and Technical Support
Puck

Puck

Puck helps great teams find great teammates through employer branding, conversations, and authentic candidate engagement, using personalized automation to enhance the candidate experience and improve hiring metrics.

Internet Software & Services
1-10
Founded 2020

Description

  • Serve as the primary point of contact for clients and maintain strong customer relationships.
  • Represent Domino during key stages of the customer lifecycle and communicate the company’s value proposition.
  • Drive renewal conversations and support customer migration to Domino Cloud for VPC and on-prem customers.
  • Partner with the Scaled CS team to automate customer success initiatives and deliver a digital experience for listed accounts.
  • Use product knowledge and ML Ops / AI expertise to lead consultative conversations throughout the renewal process.
  • Leverage customer data and business insights to recommend commercial terms that align with customer needs.
  • Identify and secure upsell opportunities during renewals or mid-cycle.
  • Partner with Sales to ensure on-time customer renewals while preserving the customer experience.
  • Maintain and report an accurate renewals forecast for your portfolio.
  • Communicate customer risks, develop resolution strategies, and escalate issues when needed.

Requirements

  • 3+ years of experience in a client-facing pre-sales or post-sales role.
  • Experience as a Customer Success Manager, Account Manager, Project Manager, or similar role.
  • Preferred experience in a SaaS or AI environment.
  • Experience with relevant platforms such as Cloudera, Databricks, SageMaker, Google, SAS, or other ML/analytics solutions.
  • Experience with Docker and Kubernetes is preferred.
  • Ability to manage approximately 10 accounts at once and coordinate across Digital Experience, PS, Support, Sales, Product, and Engineering teams.
  • Technical aptitude to understand Domino’s product portfolio.
  • Comfort speaking with executives and procurement teams at enterprise companies.
  • Proven track record of exceeding goals.
  • Proficiency with SFDC and CRM tools.

Benefits

  • Annual US base salary range of $200,000 to $230,000 OTE.
  • Equity may be included as part of the compensation package.
  • Company bonus or sales commissions/bonuses may be included.
  • 401(k) plan.
  • Medical, dental, and vision benefits.
  • Wellness stipends.
  • Remote work flexibility indicated by #LI-Remote.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Senior Customer Success Manager - German Speaking

MongoDB 1K-5K Internet Software & Services

MongoDB is hiring a Senior Customer Success Manager to lead Enterprise customer relationships in Germany, driving retention, revenue realization, and long-term success across complex technical accounts.

AWS Azure GCP MongoDB
18 minutes ago

Expansion SDR - XDR

Connecteam 251-1K Diversified Telecommunication Services

Connecteam is hiring an Expansion SDR (XDR) to work with existing paying customers in the US market and drive expansion opportunities that lead to qualified demo bookings for the Account Management team.

18 minutes ago

Manager of Customer Success

Aegis Ventures 51-250 Professional Services

Optain, backed by Aegis Ventures, is hiring a remote US-based Manager of Customer Success to lead customer adoption, retention, and expansion for its healthcare technology platform across health system accounts.

CRM HIPAA HubSpot Machine Learning Salesforce
33 minutes ago

Customer Success Manager, Defense

Path Robotics 51-250 Automotive

Path Robotics is hiring an experienced Customer Success Manager to support defense-industry customers, ensure successful implementation and adoption of its robotic products, and drive long-term account growth.

CRM
33 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers