RemoteLeaf Logo
Log in Sign up

Manager, Servicing Operations

17 hours, 56 minutes ago
United States
Full-time
Senior
Operations Manager
Customer and Technical Support
Looker Power BI Salesforce Tableau
Apply Now
Point

Point

Point is a leading home equity platform that offers homeowners up to $500k through Home Equity Investments (HEI) with no monthly payments. By buying a fraction of properties, Point empowers homeowners to access the wealth locked in their home equity. W...

Real Estate
251-1K
Founded 2015
$169M raised
View All Jobs 10

Description

  • Oversee the day-to-day operations of the performing servicing team supporting Home Equity Investment products.
  • Ensure accurate and timely payoff administration in compliance with regulations and investor guidelines.
  • Manage resolution of customer service inquiries related to loan accounts, payment processing, and account balances.
  • Handle escalated customer complaints and inquiries to maintain positive customer relationships.
  • Develop and implement customer service standards, procedures, and written communication templates.
  • Provide oversight and performance feedback to sub-servicers and offshore support teams, including SLA review and coaching.
  • Monitor customer service calls and conduct quality assurance reviews to identify improvement opportunities.
  • Build and maintain standard operating procedures and servicing performance metrics.
  • Track portfolio performance, servicing health, payoff activity, and customer trends, then report insights to leadership.
  • Partner cross-functionally with Operations, Product, Compliance, and Servicing leadership to improve processes and scale operations.

Requirements

  • 5+ years of experience in mortgage servicing, fintech servicing operations, or Home Equity Investment servicing.
  • Strong understanding of servicing operations, including payoff administration, customer account management, and performance reporting.
  • 2+ years of experience managing or supervising customer service or servicing teams, including offshore teams or third-party/sub-servicer relationships.
  • Experience working with CRM systems such as Salesforce.
  • Experience with HEI products and servicing operations preferred.
  • Experience building dashboards or reports using BI tools such as Sigma, Tableau, Looker, or Power BI preferred.
  • Strong analytical, problem-solving, and operational improvement skills preferred.
  • Excellent communication and interpersonal skills, with experience managing cross-functional relationships preferred.
  • Must reside in one of Point’s states of operation in the U.S. for this remote role.

Benefits

  • Comprehensive medical, dental, and vision coverage with FSA and HSA options.
  • Unlimited paid time off plus 10 company holidays.
  • Flexible remote work, with an option to work from Point’s downtown Palo Alto HQ.
  • Fully paid parental leave, including supplemental pay to reach 100% of base pay and additional transition time.
  • Meaningful equity in the company.
  • 401(k) retirement plans plus life insurance and short-term and long-term disability coverage.
  • Monthly stipends for internet, mobile plans, and wellness perks, plus a one-time home office reimbursement.
  • Company-provided equipment, including a MacBook and monitor.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

HubSpot

Manager, Partner Systems and Automation

HubSpot 5K-10K Media

HubSpot is hiring a Manager, Partner Systems & Automation to lead the systems and automation work that supports its global partner ecosystem and turns partner strategy into scalable operational solutions.

Ireland Full-time Lead Business Analyst Operations Manager
CRM Looker REST API Snowflake SQL
10 hours, 26 minutes ago
Form Health

Clinical Lead (Physician, MD/DO)

Form Health 11-50 Health Care Providers & Services

Form Health is seeking a Clinical Lead (Physician) to co-lead a clinical pod, support physicians and care teams, and help deliver high-quality telemedicine obesity care while improving operations and clinician well-being.

United States Full-time Lead Operations Manager
$214k-$230k
Microservices
11 hours, 11 minutes ago
CannonDesign

Director, Health Planning - Design Practice

CannonDesign 1K-5K Professional Services

CannonDesign is seeking a Director of Health Planning to lead its international healthcare planning team, shape planning strategy, and drive innovative client work and business growth within the Health Practice.

United States Full-time Executive Design Lead Operations Manager
$181k-$226k
11 hours, 11 minutes ago
Hyphen Connect

COO

Hyphen Connect 1-10 staffing & recruiting

Chief Operating Officer for a fast-growing decentralized infrastructure company, responsible for building the operational engine that supports global scale across non-engineering functions.

Singapore Full-time Lead Controller Operations Manager
Blockchain
11 hours, 11 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers