CRM Operations Manager

2 hours, 21 minutes ago
Full-time
Mid Level
Data Science and Analytics

peopleworth

peopleworth describes itself as an HR and business-operations consultancy for small and medium-sized businesses. Services listed include HR, payroll, cybersecurity, business operations, mental health services, counselling/coaching, people & performance culture, and AI/automation enablement. They also say they support policy development, employee lifecycle support, compliance, and operational planning.

Human Resources Services
1-10

Description

  • Manage day-to-day HubSpot operations to maintain system reliability and data accuracy.
  • Respond to CRM requests and troubleshoot support tickets from internal teams.
  • Monitor system performance and proactively identify and resolve issues.
  • Develop and maintain CRM playbooks, process maps, training materials, and internal knowledge base content.
  • Document key workflows, integrations, best practices, automations, reports, and system changes.
  • Audit workflows and automations to identify opportunities for simplification and improvement.
  • Implement and test new HubSpot features in collaboration with stakeholders.
  • Partner with teams to standardise CRM processes across the organisation.
  • Create and maintain dashboards and reports for leadership and enrolment teams.
  • Support onboarding, training, and CRM enablement for new and existing users.

Requirements

  • 3–5+ years of hands-on CRM experience, with a focus on HubSpot Sales Hub and/or Marketing Hub.
  • Strong understanding of CRM data architecture, workflows, properties, and automations.
  • Experience documenting systems and creating process guides or SOPs.
  • Proven ability to build and maintain reports and dashboards in HubSpot.
  • Excellent problem-solving, prioritisation, and communication skills.
  • Ability to explain technical information clearly to non-technical stakeholders in writing and verbally.
  • Ability to work autonomously and manage multiple projects in a fast-paced environment.
  • Experience integrating HubSpot with tools such as Zapier, Google Sheets, Slack, or learning platforms is desirable.
  • Familiarity with APIs, data imports, or light technical troubleshooting is desirable.
  • Experience in sales operations, revenue operations, or CRM enablement functions is desirable.
  • Exposure to SaaS or education environments is desirable.

Benefits

  • Collaborative, people-centred performance culture.
  • Opportunities to grow in a fast-paced environment.
  • Flexible, remote-first working approach.
  • Work with modern systems and data-led tools.

Interested in this position?

Apply directly on the company website

Apply Now

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