RemoteLeaf Logo
Log in Sign up

Lead Customer Success Manager

2 months ago
Anywhere
Full-time
Lead
Customer Success Manager
Customer and Technical Support
Salesforce
Apply Now
People.ai

People.ai

People.ai offers a generative AI solution designed to enhance revenue operations and intelligence by automating manual tasks, analyzing account and deal health, and providing prescriptive coaching recommendations to optimize human productivity and driv...

IT Services
251-1K
Founded 2016
$200M raised
View All Jobs 8

Description

  • Build and execute strategic success plans with clear business objectives and ROI metrics.
  • Own the customer lifecycle from onboarding through adoption, renewals, and growth.
  • Identify adoption milestones and ensure the product is seamlessly integrated into customer workflows.
  • Use data-driven insights to align Backstory’s solutions with customer business objectives.
  • Partner with Sales, Services, Product, and Marketing teams to drive cross-functional adoption.
  • Develop new champions within top accounts to expand Backstory’s influence.
  • Work with Sales and Revenue Operations teams to drive renewals and plan customer growth.
  • Collaborate with Sales, Product, and Engineering to deliver ongoing customer value.
  • Advocate for customers by sharing product feedback and insights that influence the roadmap.
  • Contribute to customer marketing efforts through case studies and references.

Requirements

  • 7-10+ years of experience in Customer Success, Account Management, or Consulting at a SaaS company, agency, or consulting firm.
  • Experience managing enterprise customers with $5M+ ARR, high complexity, and multiple stakeholders.
  • Deep understanding of Sales, Marketing, and Revenue Operations workflows.
  • Strong experience in customer engagement, renewals, and expansion planning.
  • Proficiency in Salesforce, AI-driven sales tools, and data analytics is a plus.
  • Ability to travel 15% for customer meetings, EBRs, and success milestones.
  • Experience as a strategic advisor and analytical storyteller who can translate data into business insights and executive conversations.
  • Consultative approach with the ability to align solutions to business goals.
  • Proven ability to manage multiple complex accounts, prioritize effectively, and drive measurable impact.
  • Ability to anticipate challenges, proactively mitigate risks, and pivot strategies when needed.

Benefits

  • Commissions or bonus programs may be available, with target included in OTE.
  • Equity may be offered.
  • Benefits are provided.
  • Compensation is based on factors such as skill set, training, experience, licensure and certifications, and location.
  • Potential eligibility for commissions or bonus programs, equity, and benefits as a regular employee.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

AppSamurai

Customer Success Manager - EMEA (Remote)

AppSamurai 51-250 Media

Storyly is hiring a Customer Success Manager to help global ecommerce, fintech, and betting brands maximize mobile engagement, achieve measurable outcomes, and renew and expand their use of the platform.

Poland Full-time Junior Customer Success Manager
Amplitude Firebase Google Analytics
22 hours, 36 minutes ago
Caseware

Senior Customer Success Manager

Caseware 251-1K Internet Software & Services

Caseware is seeking a Senior Customer Success Manager – Audit & Assurance to support strategic accounting and audit customers remotely in the United States by driving adoption, usage, and measurable value from its cloud and AI-enabled software.

United States Full-time Senior Customer Success Manager
Salesforce
22 hours, 51 minutes ago
Omnisend

Team Lead of Account Experts (Chinese Speaking)

Omnisend 51-250 Internet Software & Services

Omnisend is seeking a Team Lead of Account Experts to lead customer success for its Chinese-speaking APAC customer portfolio, improving customer health, retention, adoption, and growth for ecommerce merchants using its email and SMS marketing platform.

Philippines Taiwan Thailand Vietnam Hong Kong Indonesia Japan Malaysia Myanmar Macau Full-time Lead Customer Success Manager
Email Marketing HubSpot Mixpanel
23 hours, 6 minutes ago
Raspberry Pi Foundation

Customer Success Manager, Acquisition

Raspberry Pi Foundation 51-250 Diversified Consumer Services

The Raspberry Pi Foundation is seeking a Customer Growth Manager to expand partnerships with US school districts, converting interest in its free computing and AI education programs into successful onboarding and long-term impact.

United States Full-time Mid Level Customer Success Manager
$72k-$78k
CRM Salesforce
23 hours, 21 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers