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Lead Customer Success Manager

1 month ago
Anywhere
Full-time
Lead
Customer Success Manager
Customer and Technical Support
Salesforce
Apply Now
People.ai

People.ai

People.ai offers a generative AI solution designed to enhance revenue operations and intelligence by automating manual tasks, analyzing account and deal health, and providing prescriptive coaching recommendations to optimize human productivity and driv...

IT Services
251-1K
Founded 2016
$200M raised
View All Jobs 7

Description

  • Build and execute strategic success plans with clear business objectives and ROI metrics.
  • Own the customer lifecycle from onboarding through adoption, renewals, and growth.
  • Identify adoption milestones and ensure the product is seamlessly integrated into customer workflows.
  • Use data-driven insights to align Backstory’s solutions with customer business objectives.
  • Partner with Sales, Services, Product, and Marketing teams to drive cross-functional adoption.
  • Develop new champions within top accounts to expand Backstory’s influence.
  • Work with Sales and Revenue Operations teams to drive renewals and plan customer growth.
  • Collaborate with Sales, Product, and Engineering to deliver ongoing customer value.
  • Advocate for customers by sharing product feedback and insights that influence the roadmap.
  • Contribute to customer marketing efforts through case studies and references.

Requirements

  • 7-10+ years of experience in Customer Success, Account Management, or Consulting at a SaaS company, agency, or consulting firm.
  • Experience managing enterprise customers with $5M+ ARR, high complexity, and multiple stakeholders.
  • Deep understanding of Sales, Marketing, and Revenue Operations workflows.
  • Strong experience in customer engagement, renewals, and expansion planning.
  • Proficiency in Salesforce, AI-driven sales tools, and data analytics is a plus.
  • Ability to travel 15% for customer meetings, EBRs, and success milestones.
  • Experience as a strategic advisor and analytical storyteller who can translate data into business insights and executive conversations.
  • Consultative approach with the ability to align solutions to business goals.
  • Proven ability to manage multiple complex accounts, prioritize effectively, and drive measurable impact.
  • Ability to anticipate challenges, proactively mitigate risks, and pivot strategies when needed.

Benefits

  • Commissions or bonus programs may be available, with target included in OTE.
  • Equity may be offered.
  • Benefits are provided.
  • Compensation is based on factors such as skill set, training, experience, licensure and certifications, and location.
  • Potential eligibility for commissions or bonus programs, equity, and benefits as a regular employee.

Interested in this position?

Apply directly on the company website

Apply Now

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