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Portfolio Director - Healthcare

1 month ago
Anywhere
Full-time
Lead
Account Manager
Project and Program Management
HIPAA Salesforce
Apply Now
Penrod

Penrod

Penrod is a culture-driven consulting agency and trusted Salesforce partner specializing in healthcare and life sciences. They help businesses develop and implement cloud solutions to create customer success, focusing on Salesforce automation, CRM cons...

Professional Services
51-250
Founded 2012
$8M raised
View All Jobs 4

Description

  • Own a portfolio of customer accounts and serve as the primary point of accountability for client outcomes.
  • Drive client retention, strategic growth, and long-term partnerships across healthcare provider engagements.
  • Manage project health by balancing budget, timeline, quality, and overall delivery performance.
  • Collaborate with Project Managers, Sales, and Account Managers to ensure seamless delivery and secure additional work.
  • Establish clear guiding principles, aggressive metrics, and team accountability for delivery execution.
  • Delegate responsibilities effectively while validating progress and achievement against objectives.
  • Define, monitor, and enforce operational KPIs to support team health and customer success.
  • Lead change management and identify expansion opportunities within existing accounts.
  • Oversee portfolio profitability, including resource utilization and gross margin.
  • Guide consultative delivery and mitigation of risks across the full project lifecycle, from scoping through contract negotiation and execution.

Requirements

  • 5+ years of experience leading and managing a high-performing professional services organization or large delivery function.
  • Deep understanding of consultative delivery, talent management, and operational health.
  • Proven P&L accountability and experience managing portfolio profitability, including resource utilization and gross margin.
  • Mastery of the full project lifecycle, including scoping, contract negotiation, and risk mitigation.
  • Current Salesforce Certified Professional designation.
  • Proven success leading enterprise-level Salesforce-enabled digital transformations.
  • Experience guiding complex architecture in Salesforce-enabled transformations.
  • Established network within the HLS or broader Salesforce community.
  • Ability to travel to client sites regularly, estimated at 25% travel.
  • Experience driving client retention, recurring business, and long-term customer partnerships.

Benefits

  • $160,000 - $200,000 annual salary.
  • 100% employer-paid medical, dental, and vision premiums for eligible employees.
  • Employer-paid short-term disability coverage.
  • Unlimited PTO plus Volunteer Time Off.
  • 401(k) with 4% company match and no vesting period.
  • Monthly wellness and phone stipends.
  • Training cost coverage and continuous learning support.
  • Paid parental leave for birthing and non-birthing parents.

Interested in this position?

Apply directly on the company website

Apply Now

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