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Account Manager Hotels EMEA

1 hour, 25 minutes ago
Germany
Full-time
Senior
Account Manager
Customer and Technical Support
CRM Salesforce
Apply Now
OpenTable

OpenTable

OpenTable is a leading provider of free, real-time online restaurant reservations for diners and reservation and guest management solutions for restaurants. With millions of diners and tens of thousands of restaurants, OpenTable empowers the dining exp...

Consumer Services
1K-5K
Founded 1998
$48M raised
View All Jobs 12

Description

  • Serve as the primary point of contact and trusted advisor for an elite portfolio of hotel groups and strategic hotel accounts across EMEA.
  • Own post-sale account management, including ensuring successful adoption and deep utilization of OpenTable solutions.
  • Meet and exceed monthly and quarterly retention and revenue targets for the assigned portfolio.
  • Identify, develop, and close upgrade and add-on sales opportunities to grow account value.
  • Proactively support customer success through follow-ups, issue resolution, and optimization of client operations.
  • Maintain accurate records of client communications and activities in Salesforce and use that data to report account health and KPI progress to leadership.
  • Act as a subject matter expert on OpenTable’s suite of products, including table management and online marketing tools.
  • Provide market feedback to Product and Marketing as the voice of the customer and help shape the product roadmap.
  • Collaborate with Hotels Account Executives and Inside Sales Representatives to ensure smooth transitions from signed to live and support new business rollouts.

Requirements

  • 5+ years of account management or equivalent experience, ideally in B2B SaaS or hospitality technology.
  • Proficiency with Google Suite and CRM tools such as Salesforce is preferred.
  • Comfort working with AI tools and applying AI fluency in a professional setting.
  • Business-fluent German is strongly preferred.
  • Outstanding negotiation and communication skills.
  • Strong analytical mindset with the ability to make data-driven business decisions and use industry insights to reframe client needs.
  • Ability to work under pressure, manage multiple priorities, and meet ambitious goals.
  • Availability for 30-50% travel depending on location across the EMEA region.
  • Passion for the hospitality industry and technology; prior restaurant management or F&B sales experience is a significant plus.

Benefits

  • Work from (almost) anywhere for up to 20 days per year.
  • Company-paid therapy sessions through SpringHealth and a company-paid Headspace subscription.
  • Annual company-wide week off for a full recharge.
  • Paid parental leave.
  • Generous paid vacation plus time off for your birthday.
  • Paid volunteer time.
  • Development dollars, leadership development, and access to thousands of on-demand e-learnings.
  • Travel discounts and employee resource groups.

Interested in this position?

Apply directly on the company website

Apply Now

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