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Channel Account Manager

1 month, 3 weeks ago
United Kingdom
Full-time
Mid Level
Partnerships Manager
Customer and Technical Support
CRM
Apply Now
Patch My PC

Patch My PC

Patch My PC automates third party app management in Microsoft ConfigMgr and Intune, saving time, money, and enhancing security for enterprises and home users.

Internet Software & Services
51-250
Founded 2011
View All Jobs 6

Description

  • Own the post-sales lifecycle for a portfolio of channel-sourced customer accounts, including onboarding, renewals, expansion, and licensing.
  • Serve as the primary Patch My PC contact for end-user customers while coordinating commercial activities with originating partners.
  • Partner with the Partner Development Manager on renewal strategy, expansion opportunities, and partner engagement.
  • Build trusted relationships with partners and customers through timely communication and proactive support.
  • Maintain accurate CRM records for device counts, renewal dates, partner tiers, and partner attribution.
  • Surface customer adoption signals, health indicators, and satisfaction feedback to inform partner account strategy.
  • Support Strategic Partners in progressing opportunities and delivering successful customer outcomes.
  • Manage a high-volume portfolio while balancing competing priorities and maintaining service quality.

Requirements

  • 3+ years of experience with channel partners, MSPs, resellers, or distributors in account management, channel sales, partner management, or a similar role.
  • Experience managing B2B technology accounts in an indirect or channel-influenced sales environment.
  • Ability to build strong end-user relationships while respecting the commercial ownership of the originating partner.
  • Strong commercial acumen with the ability to identify renewal risks, expansion opportunities, and customer health signals.
  • Demonstrated ability to manage a high-volume portfolio and prioritize competing demands.
  • Proven ability to collaborate across Sales, Customer Engineering, Marketing, and Operations.
  • Strong organizational skills with accuracy and follow-through.
  • Exposure to partner enablement activities such as co-selling, sales training, or joint go-to-market planning (nice to have).
  • Familiarity with subscription-based SaaS business models, including device-based or usage-based licensing (nice to have).
  • Knowledge of endpoint management, IT operations, or Microsoft Configuration Manager / Microsoft Intune (nice to have).

Benefits

  • Competitive base salary of £35,000 - £50,000 depending on experience and location.
  • 10% pension contribution.
  • Medical and vision coverage through Bupa, with 100% of employee and dependent costs covered.
  • Income protection and life insurance through Canada Life.
  • 25 days of PTO.
  • 10 days of sick leave.
  • Three days of volunteer leave.
  • Charitable donation matching, tuition reimbursement, gym and fitness reimbursement, and an internet stipend.

Interested in this position?

Apply directly on the company website

Apply Now

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