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Senior Partner Agent Architect (UK)

2 hours, 22 minutes ago
United Kingdom
Full-time
Senior
AI (Artificial Intelligence)
Artificial Intelligence and Machine Learning
CI/CD Git JSON JWT Kubernetes Node.js OAuth Postman REST API TypeScript XML
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Parloa

Parloa

Parloa | We unleash the full potential of conversational AI Transform your customer service with our customized, enterprise ready contact center AI platform across all channels. Platform Level up your contact center with an award-winning AI platform th...

Professional Services
51-250
$26M raised
View All Jobs 2

Description

  • Scope and design end-to-end AI Agent deployments across complex enterprise environments.
  • Architect integrations with CRMs, ERPs, ticketing systems, contact center platforms, and other enterprise applications.
  • Guide partners and customers on API design, authentication, data transformation, field mapping, error handling, and integration patterns.
  • Build, configure, test, and troubleshoot integrations using REST APIs, webhooks, JSON/XML, and tools such as Postman.
  • Lead technical discovery workshops, architecture reviews, and solution design sessions.
  • Translate business requirements into conversational flows, prompts, guardrails, escalation logic, and AI Agent behavior.
  • Apply LLM, prompting, embeddings, and context-management concepts to improve agent performance.
  • Validate architecture, integration reliability, agent quality, and real-world behavior through structured testing.
  • Review partner solution designs and enable partners to deliver Parloa solutions independently.
  • Document reusable architecture patterns, implementation guidance, technical standards, and best practices.

Requirements

  • 4+ years of experience in solution architecture, systems architecture, enterprise integration, technical consulting, or complex SaaS implementation.
  • Experience working with strategic partners, systems integrators, consulting firms, or partner-led delivery models.
  • Strong systems-thinking skills and experience solving problems across multiple systems and data sources.
  • Experience with enterprise SaaS platforms such as CRMs, ERPs, ticketing systems, contact center platforms, or workflow tools.
  • Proficiency with REST APIs, JSON/XML, Postman, and authentication patterns including OAuth, API keys, and JWT.
  • Experience reading API documentation, defining field mappings, and troubleshooting integrations.
  • Strong understanding of LLMs, prompt engineering, conversational architecture, and enterprise AI workflows.
  • Strong stakeholder communication and project management skills, including workshop and architecture-session leadership.
  • Excellent written and spoken English.
  • Preferred: experience with integration platforms such as MuleSoft, Boomi, Workato, or SAP Integration Suite.
  • Preferred: familiarity with embeddings, tool calling, retrieval, agent orchestration, SSML, lexicons, or regex.
  • Preferred: exposure to TypeScript, Node.js, Git, CI/CD, cloud infrastructure, or Kubernetes.
  • Preferred: experience supporting enterprise go-lives and production troubleshooting.

Benefits

  • Opportunity to shape enterprise adoption of agentic AI at global scale.
  • Fast-paced environment with meaningful ownership and direct feedback.
  • Work with global enterprise brands and strategic technology partners.
  • Equal-opportunity employer with a commitment to inclusive hiring.
  • Commitment to GDPR, ISO 27001, and high data-protection standards.

Interested in this position?

Apply directly on the company website

Apply Now

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