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Account Manager, Channel Success

1 month ago
United States
Full-time
Mid Level
Account Manager
Customer and Technical Support
CRM
Apply Now
Patch My PC

Patch My PC

Patch My PC automates third party app management in Microsoft ConfigMgr and Intune, saving time, money, and enhancing security for enterprises and home users.

Internet Software & Services
51-250
Founded 2011
View All Jobs 6

Description

  • Manage new business for small partners and MSPs, including deal registration, communication, and internal follow-through.
  • Own onboarding, renewals, expansions, licensing, and ongoing success for a portfolio of channel-sourced accounts.
  • Serve as the primary Patch My PC contact for end-user customers while coordinating commercial activities with originating partners.
  • Collaborate with the Partner Development Manager on renewal strategies, expansion opportunities, and partner engagement.
  • Build trusted partner and customer relationships through timely communication and proactive guidance.
  • Maintain accurate CRM records, including device counts, renewal dates, partner tiers, and attribution.
  • Surface customer adoption, health, and satisfaction signals to inform partner account strategies.
  • Collaborate with Sales, Customer Engineering, Marketing, and Operations to deliver customer outcomes.

Requirements

  • 3+ years of experience with channel partners, MSPs, resellers, or distributors in account management, channel sales, partner management, or a similar role.
  • Experience managing B2B technology accounts in an indirect or channel-influenced sales environment.
  • Strong commercial acumen, including the ability to identify renewal risks, expansion opportunities, and customer health signals.
  • Experience managing a high-volume portfolio and prioritizing competing demands.
  • Strong organizational skills, accuracy, and follow-through.
  • Ability to collaborate cross-functionally to deliver successful customer outcomes.
  • Exposure to partner enablement, such as co-selling, sales training, or joint go-to-market planning preferred.
  • Familiarity with subscription SaaS models and device- or usage-based licensing preferred.
  • Knowledge of endpoint management, IT operations, Microsoft Configuration Manager, or Microsoft Intune preferred.
  • Fully remote candidates must reside in an eligible U.S. state at the time of hire.

Benefits

  • Salary of $65,000–$78,000, based on experience and location.
  • 401(k) match of 200% on contributions up to the first 5% of salary, for a potential 10% total match.
  • Medical, dental, and vision coverage with 99% of premiums covered for employees and dependents.
  • Paid time off, parental leave, and volunteer leave.
  • FSA/HSA, fertility benefits, pet insurance, and charitable donation matching.
  • Tuition reimbursement and gym membership reimbursement.
  • Internet stipend.

Interested in this position?

Apply directly on the company website

Apply Now

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