Client Partner

3 hours, 31 minutes ago
Full-time
Lead
Sales and Business Development
Coalfire

Coalfire

Coalfire is a cybersecurity advisor that helps organizations avert threats, reduce risk, and turn security into a competitive advantage, fueling their success.

Internet Software & Services
251-1K
Founded 2001
$9M raised

Description

  • Own account strategy, health, performance, revenue growth, retention, margin, pipeline, and delivery economics for strategic accounts.
  • Build trusted relationships with executive sponsors, economic buyers, technical stakeholders, and other client influencers.
  • Develop account plans and lead account planning sessions, business reviews, and QBRs.
  • Own recurring-business renewal strategy and coordinate with renewal, operations, sales, and account teams.
  • Identify and qualify expansion opportunities across new buying centers, service lines, and client needs.
  • Partner with sales on expansion strategy, solutioning, commercial alignment, and coordinated client messaging.
  • Monitor delivery health, project timelines, budgets, profitability, utilization, quality, staffing, and deliverables.
  • Lead client, delivery, commercial, and relationship escalations and coordinate effective resolutions.
  • Participate in technical discovery, scoping, client interviews, status calls, and solution-shaping discussions.
  • Coach and develop consultants, managers, and account team members while maintaining service-quality standards.

Requirements

  • Proven experience managing strategic client relationships and serving as a trusted advisor to senior stakeholders.
  • Track record of connecting client needs to account strategy, retention, revenue growth, and long-term value.
  • Strong commercial judgment involving renewals, account economics, margin, pipeline, pricing, and competing priorities.
  • Ability to translate cybersecurity, technology, and delivery considerations into clear business outcomes.
  • Working knowledge of cybersecurity frameworks, audit and assessment methodologies, technical review, and professional services delivery.
  • Ability to evaluate technical work for quality, risk, feasibility, scope, and client impact.
  • Experience reviewing complex technical reports, findings, recommendations, and other client deliverables.
  • Experience collaborating across sales, delivery, solutioning, finance, and executive leadership in a matrixed environment.
  • Strong executive communication, judgment in escalations and service recovery, and ability to simplify complex topics.
  • Experience leading, coaching, or developing people, with adaptability and commitment to continuous cybersecurity learning.

Benefits

  • Flexible work model supporting remote or office-based work.
  • Paid parental leave and flexible time off.
  • Certification and training reimbursement.
  • Digital mental health and wellbeing support membership.
  • Comprehensive insurance options.
  • Employee resource groups and in-person and virtual community events.

Interested in this position?

Apply directly on the company website

Apply Now

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