RemoteLeaf Logo
Log in Sign up

Account Manager

3 hours, 46 minutes ago
Asia, Oceania
Full-time
Mid Level
Account Manager
Customer and Technical Support
CRM
Apply Now
Cloudbeds

Cloudbeds

Cloudbeds provides a top-rated hospitality management system for hotels and properties worldwide, offering seamless operations, revenue optimization, and online booking capabilities to enhance guest experiences and drive revenue growth.

Internet Software & Services
251-1K
Founded 2012
$248M raised
View All Jobs 98

Description

  • Manage a customer portfolio valued at approximately $500,000–$1,000,000 and build strong relationships.
  • Define customer success outcomes and develop plans to achieve them.
  • Serve as the primary point of contact for Cloudbeds-related questions, escalations, and strategic guidance.
  • Identify upsell opportunities, drive package growth, and achieve net dollar retention goals.
  • Use consultative selling to increase product engagement, customer retention, and utilization.
  • Analyze customer data to improve adoption and engagement.
  • Manage strategic software-use escalations and address customer complaints and concerns.
  • Gather customer feedback and requirements for future product releases.
  • Maintain product knowledge and recommend solutions suited to customer needs.
  • Partner with customers using hospitality industry expertise to optimize product performance.

Requirements

  • Exceptional communication and relationship-building abilities.
  • Ability to communicate, present, and influence effectively at all organizational levels.
  • Strong customer troubleshooting, listening, negotiation, and presentation skills.
  • Ability to synthesize customer needs, feedback, concerns, and opportunities for internal teams.
  • Demonstrated ability to manage multiple projects with strong attention to detail.
  • Excellent time and project management skills, with a focus on process improvement.
  • Self-motivated and effective in results-driven, fast-growth environments.
  • Integrity, reliability, maturity, and a natural ability to build relationships.
  • Understanding of hospitality industry trends, strategies, and best practices.
  • Experience managing accounts in the Australian hospitality market is a significant plus.
  • Must be authorized to work in the position's location without visa sponsorship.

Benefits

  • Remote-first, remote-always work environment.
  • Paid time off in accordance with local labor requirements.
  • Fully paid parental leave.
  • Home office stipend based on country of residence.
  • Professional development courses through Cloudbeds University.
  • Manager training, upskilling, and knowledge-transfer opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Coalfire

Client Partner

Coalfire 251-1K Internet Software & Services

Coalfire is seeking a Client Partner to manage strategic cybersecurity accounts, strengthen executive relationships, lead account and delivery strategy, and drive renewals, retention, and growth.

United States Full-time Lead Account Manager
$172k-$287k
Cybersecurity
3 hours, 31 minutes ago
Entrata

Account Manager | Central Region

Entrata 1K-5K Real Estate

The Account Manager – Enterprise at Entrata manages strategic client relationships, aligning the company’s software solutions with customer objectives to improve satisfaction, retention, and account growth.

United States Full-time Senior Account Manager
$90k-$130k
3 hours, 31 minutes ago
Aledade

Account Manager, California/Washington

Aledade 1K-5K Health Care Providers & Services

Aledade PBC is hiring a remote Account Manager to partner with independent medical practices, improve value-based care performance, and drive stronger financial and patient health outcomes across West Coast accounts.

United States Full-time Lead Account Manager
$95k-$100k
3 hours, 31 minutes ago
Weekday

Senior Account Manager (Project Operations & Client Relationships)

Weekday 11-50 Construction & Engineering

IndieFolio, a marketing services company, is seeking a mid-senior-level professional with 5+ years of experience for a full-time remote role based in India.

India Full-time Senior Account Manager
$12k-$14k
4 hours, 16 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers