Account Manager, Channel Success

3 weeks, 4 days ago
Full-time
Mid Level
Customer and Technical Support
Patch My PC

Patch My PC

Patch My PC automates third party app management in Microsoft ConfigMgr and Intune, saving time, money, and enhancing security for enterprises and home users.

Internet Software & Services
51-250
Founded 2011

Description

  • Manage new business for small partners and MSPs, including deal registration, communication, and internal follow-through.
  • Own onboarding, renewals, expansions, licensing, and ongoing success for channel-sourced customer accounts.
  • Serve as the primary Patch My PC contact for end-user customers while coordinating with originating partners.
  • Collaborate with the Partner Development Manager on renewal strategies, expansion opportunities, and partner engagement.
  • Build trusted partner and customer relationships through proactive guidance and timely communication.
  • Maintain accurate CRM records for device counts, renewal dates, partner tiers, and attribution.
  • Surface customer adoption, health, and satisfaction signals to inform partner account strategies.

Requirements

  • 3+ years of experience with channel partners, MSPs, resellers, distributors, account management, channel sales, or partner management.
  • Experience managing B2B technology accounts in an indirect or channel-influenced sales environment.
  • Strong commercial acumen, including identifying renewal risks, expansion opportunities, and customer health signals.
  • Experience managing a high-volume portfolio and prioritizing competing demands.
  • Ability to collaborate across Sales, Customer Engineering, Marketing, and Operations.
  • Strong organizational skills, accuracy, and follow-through.
  • Experience with partner enablement, co-selling, sales training, or joint go-to-market planning (preferred).
  • Familiarity with subscription SaaS models and device- or usage-based licensing (preferred).
  • Knowledge of endpoint management, IT operations, Microsoft Configuration Manager, or Microsoft Intune (preferred).

Benefits

  • €53,000–€60,000 competitive base salary, based on experience and location.
  • Fully remote work environment.
  • Internet stipend.
  • Pension contribution with a 200% match up to 10%.
  • Death-in-service and income protection coverage.
  • Health and wellness benefits, including matched gym and fitness reimbursement.
  • Annual leave, holiday days, sick leave, volunteer days, and bereavement leave.
  • Tuition reimbursement and charitable donation benefits.

Interested in this position?

Apply directly on the company website

Apply Now

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