Account Manager

32 minutes ago
Full-time
Mid Level
Customer and Technical Support
PartnerOne

PartnerOne

PartnerOne specializes in enterprise software solutions that manage extensive data environments through hyper automation, virtualized cloud storage, artificial intelligence, and metadata analytics, serving many of the world's largest corporations.

Media
51-250

Description

  • Own day-to-day account management for a portfolio of B2B data customers.
  • Build trusted customer relationships and serve as the primary contact for accounts.
  • Drive product adoption and customer engagement across the book of business.
  • Lead renewals end-to-end, including forecasting, negotiation, and revenue retention.
  • Identify and close upsell and expansion opportunities.
  • Handle technical support, troubleshooting, and customer data/integration questions.
  • Partner with Sales on handoffs and account strategy.
  • Work with Product to translate customer feedback into roadmap signal.
  • Use AI tools to prepare for calls, draft communications, and streamline repetitive work.

Requirements

  • 3–5 years of experience in account management, customer success, or a customer-facing revenue role, ideally in B2B SaaS or a data company.
  • Proven success retaining and growing accounts, with ownership of renewals and/or expansion targets.
  • Comfort with technical products and data, including data schemas, delivery, and first-line troubleshooting.
  • Hands-on fluency with modern AI tools such as Claude, ChatGPT, and Gemini.
  • Experience with Salesforce or a comparable CRM.
  • Excellent written and verbal communication skills.
  • Based in the United States and able to work autonomously in a fully remote environment.
  • Experience with B2B data, geospatial, or developer-facing data products is preferred.
  • Comfort with SQL is preferred.
  • Familiarity with Snowflake, Databricks, or AWS is preferred.

Benefits

  • 100% remote, work-from-anywhere in the US.
  • Medical, dental, and vision insurance.
  • 401(k) plan.
  • Flexible vacation.
  • AI-augmented team with modern tools built into daily work.
  • Small team with high visibility and real impact.

Interested in this position?

Apply directly on the company website

Apply Now

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