Lettings Negotiator - 6 months FTC

19 minutes ago
Contract
Mid Level
Customer and Technical Support
Dwelly

Dwelly

Dwelly is a London-based startup that specializes in acquiring and modernizing independent real estate letting agencies across the UK. Founded by former executives from Uber and Gett, the company operates as a full-stack B2B platform for lettings and property management. Since its incorporation in August 2023, Dwelly has acquired 10 agencies and raised £69 million in funding to support its expansion efforts. The company offers an AI-powered operating system designed to enhance the efficiency of lettings agencies. This system automates various processes, including tenant communications, background checks, and maintenance management. Dwelly aims to improve the tenant experience and landlord economics by significantly reducing tenant placement times and generating multiple validated offers quickly. With a goal of managing 50,000 properties and employing over 1,500 people by the end of 2026, Dwelly is positioned among the UK's top letting agencies, managing over 10,000 properties and generating substantial gross rent.

information technology & services
51-200
Founded 2023
$49M raised

Description

  • Run the end-to-end tenant find journey from property listing through applicant screening, offer, and move-in.
  • Work with applications, holding deposits, referencing, inventory scheduling, contracts, and move-ins.
  • Build and manage strong relationships with landlords and keep them informed throughout the letting process.
  • Advise landlords on suitable tenants and negotiate price reductions when needed.
  • Resolve complex cases and unblock issues before they escalate.
  • Deliver excellent customer service to landlords and tenants.
  • Coordinate with property management and payments teams to keep move-out to move-in processes fully aligned.

Requirements

  • UK residential lettings experience, ideally with a tenant-find focus.
  • Strong communication skills and confidence speaking with customers, including difficult conversations.
  • Comfort making calls and handling sensitive discussions with empathy.
  • Fast learner who is comfortable with technology and quickly picks up new processes and systems.
  • Able to work effectively in a continuously changing and improving environment.
  • Highly organised and able to manage a busy workload without losing detail.
  • Regular user of ChatGPT, Claude, or Gemini (nice to have).
  • Available for a fixed-term 6-month contract.

Benefits

  • Competitive salary.
  • Monthly performance-based bonus.

Interested in this position?

Apply directly on the company website

Apply Now

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