Sales Strategy and Operations Manager

3 months ago
Full-time
Mid Level
Operations
PagerDuty

PagerDuty

PagerDuty offers an incident management platform that integrates machine data and human intelligence to enhance visibility and agility, enabling organizations to effectively respond to critical disruptions and improve customer experiences.

IT Services
251-1K
Founded 2009

Description

  • Partner with Sales Leadership and Finance to design, model, and implement annual and mid-year sales incentive compensation plans.
  • Ensure accurate data, timely commission payouts, and dispute resolution for the global sales team using incentive compensation management software.
  • Analyze compensation plan performance, including attainment distribution, cost of sales, and commission leakage, to keep plans effective and financially responsible.
  • Own and optimize the weekly, monthly, and quarterly sales forecasting process across regional sales managers and VPs.
  • Manage and configure forecasting tools to track pipeline health, conversion rates, and deal slippage.
  • Build, maintain, and optimize automated dashboards and reports for core SaaS metrics.
  • Identify underperformance, funnel bottlenecks, and top-performing behaviors, and turn findings into actionable insights.
  • Provide analytical support and data narratives for Quarterly Business Reviews and executive board meetings.

Requirements

  • 4–6 years of experience in Sales Operations, Revenue Operations, or Sales Finance, ideally in a fast-growing B2B SaaS environment.
  • Advanced CRM knowledge, specifically with Salesforce or HubSpot, including forecasting rollups and custom pipeline reporting.
  • High proficiency in Excel or Google Sheets for financial modeling and compensation plan simulations.
  • Experience with forecasting tools such as Clari or Gong, and incentive compensation management tools such as CaptivateIQ, Spiff, or Xactly, is a strong plus.
  • Data visualization experience with Tableau, Looker, or Power BI is highly preferred.
  • Strong data modeling skills and the ability to translate complex datasets into clear executive summaries.
  • High emotional intelligence and strong communication skills for handling sensitive compensation data and working with sales leaders.
  • Ability to work in a hybrid model within an eligible location, as PagerDuty cannot employ candidates in certain restricted regions.

Benefits

  • Competitive base salary of $127,000 to $191,400 USD, with potential bonus, commission, and equity eligibility.
  • Comprehensive benefits package.
  • Flexible work arrangements in a hybrid model.
  • Company equity and Employee Stock Purchase Program (eligibility may vary).
  • Retirement or pension plan (eligibility may vary).
  • Generous paid vacation time, plus paid holidays and sick leave.
  • Additional paid company-wide wellness days beyond PTO.
  • Paid parental leave: 22 weeks for pregnant parents and 12 weeks for non-pregnant parents, subject to local laws.
  • Paid volunteer time off: 20 hours per year.
  • Mental wellness programs.

Interested in this position?

Apply directly on the company website

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