Manager, Donor Data and Operations

2 hours, 19 minutes ago
Full-time
Senior
Database Administration
KIND

KIND

KIND is a leading national organization that protects the rights of refugee and immigrant children in the U.S., providing legal representation and advocating for policy changes to ensure children's protection throughout their migration journey.

Diversified Consumer Services
251-1K
Founded 2009
$9M raised

Description

  • Administer Salesforce and related fundraising systems, including security, configuration, reporting, dashboards, troubleshooting, and user support.
  • Identify, recommend, and implement system enhancements, process improvements, automation, and reporting solutions.
  • Gather stakeholder requirements and coordinate approved initiatives with internal teams, vendors, consultants, and technology partners.
  • Support Salesforce integration of grant management, prospect management, portfolio optimization, and fundraising workflows.
  • Establish data governance standards, quality assurance processes, audits, documentation, and corrective actions for donor and prospect data.
  • Oversee gift processing and maintain records for gifts, pledges, matching gifts, grants, and in-kind contributions.
  • Lead monthly and annual Development–Finance reconciliation and maintain audit-ready controls and documentation.
  • Develop and distribute fundraising and grant reports, dashboards, and operational analyses.
  • Create standard operating procedures and user guides, and deliver Salesforce onboarding and ongoing training.
  • Monitor system performance, adoption, utilization, and compliance while supporting change management and continuous improvement.

Requirements

  • Bachelor’s degree or equivalent combination of education and experience.
  • At least 5 years of experience in Salesforce administration, nonprofit CRM management, or Development Operations.
  • Experience managing donor databases, gift processing, data governance, and financial reconciliation.
  • Experience configuring Salesforce, creating reports and dashboards, and supporting end users.
  • Strong analytical, organizational, project management, and prioritization skills with exceptional attention to detail.
  • Experience collaborating across Development, Finance, Technology, and other organizational teams.
  • Fluent English communication skills.
  • Salesforce Administrator Certification preferred.
  • Experience with Salesforce NPSP or Salesforce Nonprofit Cloud preferred.
  • Experience leading CRM enhancements or implementations, managing vendors, and supporting fundraising operations preferred.

Benefits

  • Medical, dental, and vision insurance, with KIND covering 100% of the employee-only premium for one medical plan option, plus dental and vision coverage.
  • Pre-tax medical and dependent-care flexible spending accounts.
  • Pre-tax transit and parking spending accounts.
  • Employer-paid life, accidental death and dismemberment, and short- and long-term disability insurance.
  • Mindfulness and wellness training, wellness platforms, employee assistance and resilience programs, time-away benefits, and office wellness activities.

Interested in this position?

Apply directly on the company website

Apply Now

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