Account Manager, Commercial

3 months ago
Full-time
Junior
Customer and Technical Support
Outreach

Outreach

Outreach offers an AI-powered revenue workflow platform designed to enhance the productivity of sales, marketing, RevOps, and go-to-market teams by automating processes that help in efficiently managing accounts, forecasting, and closing deals.

Internet Software & Services
1K-5K
Founded 2014
$489M raised

Description

  • Manage a high volume of commercial customer accounts with proactive engagement to drive value and adoption.
  • Develop territory strategy plans using multiple data sources to improve utilization, adoption, and customer sentiment.
  • Own renewals, expansions, and cross-sell opportunities to protect and grow revenue retention.
  • Build customer partnerships and provide strategic guidance to support business process optimization and platform value realization.
  • Partner with and influence stakeholders to remove blockers related to adoption, prioritization, and technical issues.
  • Troubleshoot issues independently and coordinate with internal technical teams when needed.
  • Engage with operations teams and multi-thread across accounts to reach key decision makers.
  • Support onboarding by coordinating internal resources and aligning with clients for a smooth implementation.
  • Maintain systems of record such as Outreach and Salesforce to ensure data accuracy and effective account management.
  • Identify customer health risks and apply mitigation strategies to bring accounts back on track.
  • Forecast renewals and expansion pipeline accurately using Outreach’s forecast methodology.
  • Serve as the primary point of contact and trusted advisor for customers throughout their journey.

Requirements

  • Bachelor's degree in a relevant field or equivalent work experience.
  • At least 2 years of experience in sales lifecycle management, account management, or customer success, preferably in a SaaS environment.
  • Ability to navigate complex organizational networks and build relationships across multiple stakeholder levels.
  • Strong business acumen with the ability to drive transformation and customer outcomes in a complex software environment.
  • Experience demonstrating value realization in a product, platform, or service.
  • Negotiation, project management, problem-solving, time management, and prioritization skills.
  • Ability to synthesize data from multiple sources and make informed decisions.
  • Deep understanding of sales operations, sales team strategies, methodologies, and KPIs.
  • Knowledge of various sales methodologies and ability to apply them to platform usage.
  • Ability to influence decisions without direct authority.
  • Strong financial acumen and ability to communicate metrics and potential ROI.
  • Ability to manage complex renewal and expansion sales cycles of up to 4 months.
  • Strong communication, active listening, interpersonal skills, executive presence, emotional intelligence, and empathy.
  • Preferred location or ability to work primarily within U.S. Central Time.
  • Team-oriented with high drive and initiative.
  • Experience with revenue, sales, or customer success in a SaaS environment is preferred.

Benefits

  • $120,000 - $165,000 OTE annual compensation, including base salary and variable pay.
  • Potential incentive compensation and restricted stock units.
  • Flexible time off.
  • 401(k) retirement savings plan.
  • Generous medical, dental, and vision coverage for full-time employees and dependents.
  • Parental leave program with options for a paid night nurse and gradual return to work.
  • Infertility and assisted reproductive services benefit.
  • Employee referral bonuses.

Interested in this position?

Apply directly on the company website

Apply Now

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