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Director, Accounts Management

3 weeks, 3 days ago
United States
Full-time
Executive
Account Manager
Customer and Technical Support
Apply Now
Affirm

Affirm

Affirm offers a transparent buy now, pay later service founded in 2012 by Max Levchin. No late fees or surprises, just a responsible way to pay over time for your favorite brands.

Diversified Financial Services
1K-5K
Founded 2012
View All Jobs 112

Description

  • Set the vision and strategy for Account Management across a portfolio of large, complex merchant partners.
  • Lead and develop a high-performing team with clear accountability, strategic alignment, and scalable execution.
  • Drive portfolio performance across retention, growth, product adoption, operational health, and partnership value.
  • Navigate complex and ambiguous business challenges while balancing merchant needs and Affirm’s long-term priorities.
  • Build trusted relationships with executive stakeholders and serve as a senior strategic partner on escalations and key decisions.
  • Influence broader commercial strategy and organizational priorities using merchant insights, portfolio trends, and market dynamics.
  • Establish scalable operating models, business rhythms, and performance frameworks to improve effectiveness and customer experience.
  • Partner cross-functionally with Product, Sales, Marketing, Analytics, Risk, Finance, and Operations leaders to deliver outcomes at scale.

Requirements

  • 12+ years of experience in account management, strategic partnerships, customer success, business development, consulting, or related commercial leadership roles.
  • Deep commercial leadership experience with strong people leadership skills and the ability to influence outcomes across teams and organizations.
  • Experience influencing organizational strategy, operating models, and cross-functional decision-making in multi-layered customer-facing organizations.
  • Demonstrated ability to build alignment across cross-functional teams and navigate competing priorities with clarity and empathy.
  • Proven ability to shape strategy, influence senior stakeholders, and drive measurable business outcomes across large enterprise partnerships.
  • Strong business judgment and analytical thinking, with experience solving complex, undefined problems and making decisions with long-term impact.
  • Exceptional communication and relationship-building skills, including experience engaging with executives, negotiating priorities, and influencing without direct authority.
  • Experience in fintech, payments, commerce, SaaS, or other technology-driven industries is preferred.
  • Ability to lead through complexity while developing people and scalable business practices, aligned to Affirm’s management leveling expectations.
  • Visa sponsorship is not available for this position.

Benefits

  • Competitive On Target Earnings of $275,000 - $350,000 per year in CA, WA, NY, NJ, and CT, or $243,750 - $318,750 per year in all other U.S. states.
  • Equity rewards as part of the total compensation package.
  • 100% subsidized medical coverage for you and your dependents.
  • Dental and vision coverage for you and your dependents.
  • Monthly stipends or flexible spending wallets for technology, food, lifestyle needs, and family-forming expenses.
  • Competitive vacation and holiday schedules.
  • Employee stock purchase plan (ESPP) with the ability to buy Affirm shares at a discount.
  • Remote-first work environment with flexibility to work almost anywhere within the country of employment.

Interested in this position?

Apply directly on the company website

Apply Now

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