Solutions Engineer, Fluentstream

3 weeks, 2 days ago
Full-time
Mid Level
Software Development
Ooma, Inc.

Ooma, Inc.

Ooma, Inc. is a telecommunications company based in Palo Alto, California, founded in 2004. It specializes in Voice over Internet Protocol (VoIP) solutions, evolving from residential free-calling devices to comprehensive cloud-based communication services for both homes and businesses. Ooma initially gained attention with its hardware like the Ooma Hub and Scout, which allowed for free calling through innovative peer-to-peer technology. The company has transitioned to a subscription model, offering services such as Ooma Premier for residential users and Ooma Office, a cloud-based VoIP system designed for businesses. Ooma has expanded its offerings through strategic acquisitions, including Voxter, Broadsmart, and OnSIP, enhancing its cloud communications capabilities. With a focus on recurring revenue, Ooma targets both individual consumers and small to medium-sized businesses, providing affordable and efficient telephony solutions.

telecommunications
1001-5000
Founded 2003

Description

  • Perform customer demonstrations for prospective and existing customers, tailoring each walkthrough to the customer’s use case.
  • Support Sales and Growth teams on complex opportunities by assessing prospect requirements and answering technical and product questions.
  • Assist with RFP responses, security questionnaires, and other technical documentation during the sales process.
  • Provide customer training during onboarding for accounts with sophisticated or complex programming requirements.
  • Identify adoption gaps and coordinate with customers and internal teams to close them.
  • Partner with Growth Account Managers to support renewal and expansion conversations with technical credibility.
  • Serve as a subject matter expert across the product suite, including competitor products and features.
  • Create self-service resources such as guides, FAQs, and walkthroughs to improve adoption and reduce support ticket volume.
  • Own proof-of-concept deployments for strategic opportunities.
  • Develop and deliver technical training and demos for resellers, partners, and internal teams.
  • Provide customer and prospect feedback to Product and Engineering to inform future development and roadmap decisions.

Requirements

  • 3+ years of experience in a customer-facing technical role such as Solutions Engineering, Sales Engineering, or Technical Account Management.
  • UCaaS experience required.
  • Experience with onboarding, product adoption, or customer education programs.
  • Strong communication skills with the ability to translate technical concepts into customer-friendly language.
  • Collaborative mindset with experience working across Sales, Marketing, Growth, Product, and Operations.
  • Highly organized, self-directed, and comfortable owning work end-to-end.
  • Bachelor's degree in a technical field or equivalent professional experience.
  • Experience with CRM and support tools such as Salesforce, HubSpot, and Zendesk.
  • Willingness to travel occasionally for customer and partner visits.
  • Experience with competitor products and features is preferred.

Benefits

  • Competitive compensation with a base salary range of $75,000 to $90,000 USD.
  • Eligible for bonus(es), sales incentives, and/or RSUs.
  • Comprehensive medical, dental, and vision insurance for employees and eligible dependents.
  • Employer-paid income protection benefits, including basic life, AD&D, short-term disability, and long-term disability.
  • FSA healthcare and dependent care accounts.
  • 401(k) with employer match and Roth option.
  • Employee Stock Purchase Plan (ESPP).
  • Paid time off, sick time, and corporate holidays.
  • Employee Assistance Program and life balance benefits, including travel assistance and identity theft support.

Interested in this position?

Apply directly on the company website

Apply Now

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