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VIP Relationship Manager, Emerging Markets

10 hours, 21 minutes ago
Switzerland, Europe, Africa, Pakistan
Full-time
Senior
Account Manager
Customer and Technical Support
Blockchain CRM HubSpot Salesforce
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OKX

OKX

OKX operates as a leading cryptocurrency exchange, providing users with a platform to buy, sell, and trade various digital assets such as Bitcoin, Ethereum, and XRP, while also offering tools for exploring Web3, decentralized finance (DeFi), and non-fu...

Diversified Financial Services
1K-5K
Founded 2017
View All Jobs 55

Description

  • Serve as the dedicated relationship manager for a portfolio of VIP clients with AUM or trading volume above defined thresholds.
  • Build and maintain strong, trust-based relationships with high-net-worth individuals, family offices, crypto funds, and institutional traders.
  • Conduct regular business reviews and check-ins to assess client satisfaction and identify upsell opportunities.
  • Act as the internal advocate for VIP clients and coordinate with product, compliance, and operations teams to resolve issues promptly.
  • Proactively identify and onboard new VIP clients through referrals, industry events, and regional outreach campaigns.
  • Drive trading volume growth, fee revenue, and cross-sell across spot, derivatives, earn, OTC, and Web3 products.
  • Develop and execute territory-specific strategies for Africa, Switzerland, and Pakistan.
  • Represent the exchange at conferences, summits, and community events in the assigned region.
  • Stay current on competitive landscape, regulatory developments, and macro trends affecting crypto adoption in the target markets.
  • Gather and relay client feedback to internal product and strategy teams to influence roadmap decisions.

Requirements

  • 5+ years of experience in relationship management, private banking, institutional sales, or brokerage, preferably within crypto, fintech, or financial services.
  • Proven track record managing high-value client portfolios with demonstrable revenue impact.
  • Prior exposure to African markets, Swiss financial services, or Pakistan's fintech/crypto ecosystem is strongly preferred.
  • Experience working in or with a crypto exchange, trading firm, or Web3 company is a significant advantage.
  • Exceptional interpersonal and communication skills with the ability to build rapport across cultures.
  • Strong commercial acumen with the ability to identify revenue opportunities and close deals.
  • Deep understanding of crypto products, including spot trading, perpetual futures, options, and staking.
  • Proficiency with CRM tools such as Salesforce, HubSpot, or equivalent, plus data-driven reporting.
  • Self-starter mentality with the ability to operate autonomously in a fast-paced environment.
  • Fluency in English is required; proficiency in regional languages such as French, Swahili, Arabic, Hausa, Afrikaans, German, or Urdu/Punjabi is highly preferred.

Benefits

  • Competitive total compensation package.
  • Learning and development programs.
  • Education subsidy for employees' growth and development.
  • Various team-building programs and company events.
  • Remote work arrangement indicated by the #LI-REMOTE tag.

Interested in this position?

Apply directly on the company website

Apply Now

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