Growth Account Manager

1 week, 1 day ago
Full-time
Senior
Customer and Technical Support
NinjaCat

NinjaCat

NinjaCat offers a scalable reporting and data storytelling platform designed for agencies, media companies, and multi-location brands, enabling them to manage, analyze, and visualize their digital marketing performance data through intuitive dashboards...

Media
51-250
Founded 2012
$27M raised

Description

  • Own renewals and expansion across a portfolio of 40–50 customer accounts.
  • Drive net revenue retention by identifying and pursuing growth opportunities.
  • Serve as the primary point of contact and trusted advisor for assigned customers.
  • Lead regular check-ins and business reviews with customer stakeholders.
  • Align customer goals with NinjaCat platform capabilities and business outcomes.
  • Proactively identify account risks and coordinate resolution with internal teams.
  • Partner with Solutions Engineers on technical implementation and customer outcomes.
  • Collaborate with Product and Support to address issues and support adoption.
  • Monitor customer engagement, stakeholder alignment, and platform adoption metrics.
  • Support growth in AI consumption and broader platform usage.

Requirements

  • 5+ years of experience in Account Management, Customer Success, or Sales within SaaS.
  • Strong commercial mindset with direct ownership of renewals and expansion.
  • Experience managing a portfolio of mid-market or growth accounts.
  • Excellent communication and stakeholder management skills.
  • Highly organized and able to operate at scale across many accounts.
  • Strategic thinking ability to connect product capabilities to business outcomes.
  • Comfort navigating ambiguity in a fast-changing environment.
  • Experience in marketing, data, or analytics platforms.
  • Familiarity with AI, automation, or data-driven workflows.
  • Experience with tools such as ChurnZero and Salesforce, or similar platforms.

Benefits

  • 100% remote work from home.
  • 4-day work week.
  • Unlimited vacation.
  • 401(k) retirement plan.
  • Health, dental, vision, and life insurance.
  • Personal learning and development stipend.
  • Monthly wellness reimbursement.
  • Free books through NinjaCat’s reading program.

Interested in this position?

Apply directly on the company website

Apply Now

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