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Account Manager

2 weeks, 2 days ago
United States
Full-time
Junior
Account Manager
Customer and Technical Support
CRM
Apply Now
Dodge Construction Network

Dodge Construction Network

Dodge Construction Network combines five trusted brands to provide timely and accurate construction information, empowering businesses to find new jobs, make bids, and optimize sales strategies for growth.

Construction & Engineering
251-1K
Founded 2021
View All Jobs 13

Description

  • Build and maintain strong client relationships by understanding customer needs and providing ongoing support.
  • Develop and execute strategic account plans to drive revenue growth through upselling, renewals, and expansion.
  • Proactively identify retention risks and address customer dissatisfaction early.
  • Serve as the primary point of contact for client inquiries, issue resolution, and value delivery.
  • Use data and insights to reinforce product value and overcome objections.
  • Partner cross-functionally with Marketing, Product, and Customer Care to meet client needs and improve outcomes.
  • Advocate for clients internally and communicate feedback to improve the customer experience.
  • Provide training and guidance to clients through demos, onboarding support, and best practices.
  • Achieve performance metrics related to retention, renewals, upsell, and engagement.
  • Maintain accurate and timely documentation of client interactions in CRM systems.

Requirements

  • 2+ years of professional experience in account management, customer-facing, or related roles.
  • Bachelor’s degree in a related field and/or equivalent education and work experience.
  • Strong relationship-building skills with a client-focused mindset.
  • Excellent written and verbal communication skills.
  • Strong organizational, problem-solving, and time management abilities.
  • High level of integrity and ownership of outcomes.
  • Ability to quickly learn and apply SaaS products.
  • Proficiency with standard business tools such as Word, Excel, and PowerPoint.
  • Basic understanding of the construction industry or the ability to learn quickly.
  • Experience in a SaaS or customer-facing environment (preferred).
  • Familiarity with CRM or order management systems (preferred).
  • Candidates must be legally authorized to work in the United States and must not now or in the future require employment visa sponsorship.

Benefits

  • Remote, home-office based role.
  • Salary range of $60,000-$70,000 plus uncapped variable incentive.
  • Market-competitive compensation package.
  • Comprehensive benefits.
  • Uncapped commissions plan or annual discretionary performance bonus for applicable roles.
  • Full-time position.

Interested in this position?

Apply directly on the company website

Apply Now

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