NewRocket

NewRocket

NewRocket is a full-service, elite ServiceNow partner that delivers meaningful experiences and extraordinary results. They help enterprise leaders tackle tough business challenges, navigate change with confidence, and go beyond workflows to create a re...

Internet Software & Services
251-1K
Founded 2016

Description

  • Design, deploy, and maintain scalable platforms for enterprise AI, LLM, RAG, and agentic applications.
  • Create reusable architectures, infrastructure patterns, deployment templates, integrations, and engineering standards.
  • Build secure integrations with Anthropic APIs, Claude models, enterprise data, APIs, ServiceNow, and authorized tools.
  • Establish CI/CD, infrastructure-as-code, LLMOps, MLOps, testing, evaluation, monitoring, and release-management practices.
  • Operate production AI services, including incident response, troubleshooting, capacity planning, performance optimization, and cost management.
  • Develop secure data ingestion, indexing, retrieval, vector search, and RAG pipelines.
  • Implement identity, access control, privacy, security, governance, observability, auditability, and human-in-the-loop safeguards.
  • Build APIs, middleware, event-driven integrations, and workflow automation connecting AI platforms with enterprise systems.
  • Collaborate with architects, engineers, product teams, ServiceNow teams, and clients on technical designs and delivery.
  • Document reusable components, playbooks, runbooks, reference architectures, and platform capabilities.

Requirements

  • 5+ years of experience in platform engineering, cloud engineering, DevOps, software engineering, data engineering, systems integration, or related roles.
  • Hands-on experience with AWS, Microsoft Azure, and/or Google Cloud Platform.
  • Strong experience with CI/CD, Git workflows, automated testing, infrastructure as code, and production releases.
  • Experience with Docker, Kubernetes, serverless services, or comparable cloud-native technologies.
  • Proficiency in Python, JavaScript/TypeScript, Java, Go, Bash, or similar languages.
  • Experience designing REST APIs, enterprise integrations, authentication, and authorization patterns.
  • Hands-on experience with LLM applications, generative AI, RAG, AI/ML platforms, or AI workflow automation.
  • Familiarity with prompt and context engineering, embeddings, vector search, structured outputs, tool use, evaluations, and model monitoring.
  • Experience with observability, logging, metrics, tracing, alerting, incident management, cloud security, IAM, and secrets management.
  • Experience with relational or NoSQL databases, data warehouses, object storage, search platforms, or vector databases.
  • Experience with Claude, Anthropic APIs, MCP, LLM frameworks, evaluation and guardrail platforms, MLOps tools, or AI gateways is preferred.
  • ServiceNow, consulting, professional services, enterprise architecture, or client-facing delivery experience is preferred.
  • Bachelor’s degree in a technical discipline or equivalent professional experience; relevant certifications are a plus.
  • Strong problem-solving, communication, documentation, and collaboration skills, with willingness to travel based on client and business needs.

Interested in this position?

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