NewRocket

NewRocket

NewRocket is a full-service, elite ServiceNow partner that delivers meaningful experiences and extraordinary results. They help enterprise leaders tackle tough business challenges, navigate change with confidence, and go beyond workflows to create a re...

Internet Software & Services
251-1K
Founded 2016

Description

  • Design, build, deploy, and maintain scalable platforms for AI, LLM, RAG, and agentic applications.
  • Create reusable cloud architectures, infrastructure patterns, deployment templates, integrations, and engineering standards.
  • Build secure integrations with Anthropic APIs, Claude models, enterprise data, APIs, ServiceNow, and authorized tools.
  • Establish CI/CD, infrastructure-as-code, LLMOps, MLOps, evaluation, release, monitoring, and rollback practices.
  • Operate production AI services, including incident response, troubleshooting, capacity planning, and service-level monitoring.
  • Develop data ingestion, indexing, retrieval, vector search, RAG, and enterprise data-access capabilities.
  • Implement security, privacy, governance, observability, auditability, and human-in-the-loop controls.
  • Design cloud-native infrastructure using containers, Kubernetes, serverless services, APIs, and event-driven integrations.
  • Collaborate with architects, engineers, ServiceNow teams, product teams, and clients to deliver reusable platform capabilities.
  • Contribute to technical documentation, playbooks, reference architectures, accelerators, workshops, and architecture reviews.

Requirements

  • 5+ years of experience in platform engineering, cloud engineering, DevOps, software engineering, data engineering, systems integration, or a related field.
  • Hands-on experience with AWS, Microsoft Azure, and/or Google Cloud Platform.
  • Strong experience with CI/CD, Git workflows, automated testing, infrastructure as code, and production releases.
  • Experience with Docker, Kubernetes, serverless services, or comparable cloud-native technologies.
  • Proficiency in Python, JavaScript/TypeScript, Java, Go, Bash, or similar languages.
  • Experience with REST APIs, enterprise integrations, authentication, authorization, and secure software development.
  • Experience with LLM applications, generative AI, RAG, workflow automation, embeddings, vector search, tool use, evaluations, and model monitoring.
  • Strong knowledge of cloud security, identity and access management, secrets management, network security, observability, and incident management.
  • Experience with relational or NoSQL databases, data warehouses, object storage, search platforms, or vector databases.
  • Hands-on experience with Claude, Anthropic API, MCP, LLM frameworks, MLOps platforms, AI observability tools, ServiceNow, or enterprise delivery environments is preferred.
  • Bachelor’s degree in computer science, engineering, information systems, data science, or a related discipline, or equivalent experience; relevant certifications are a plus.
  • Strong problem-solving, communication, documentation, collaboration, and customer-facing skills.

Interested in this position?

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