NeuraFlash

NeuraFlash

NeuraFlash specializes in providing custom AI business solutions by integrating Salesforce's Success Platform with artificial intelligence and machine learning, enhancing customer experiences through consulting, UX design, and implementation services a...

IT Services
251-1K
Founded 2016

Description

  • Ensure customer success in building and launching Amazon Connect solutions.
  • Conduct technology assessments and audits to evaluate AWS Connect migration opportunities and business outcomes.
  • Facilitate business process reviews to identify customer requirements and processes.
  • Educate customers on AWS value and participate in architectural discussions for cloud deployment.
  • Lead discovery sessions, build project ROI cases, and present delivery estimates.
  • Translate customer requirements into contact center designs using AWS best practices and services.
  • Oversee and mentor technical teams to deliver solutions on time, on budget, and to quality standards.
  • Serve as a liaison between technical teams and business stakeholders, managing expectations and priorities.
  • Drive best-practice contact center design throughout solution delivery.
  • Manage project and customer communications, including end-user training and documentation.
  • Lead vision and strategy discussions with contact center and customer service leadership.

Requirements

  • Customer-facing contact center experience.
  • Experience building integrations across WFM, CRM, and contact center solutions.
  • Experience with communications protocols and APIs such as WebRTC and SIP.
  • Hands-on scripting or coding experience with Python, Java, C#, .NET, or Node.js.
  • Strong communication and presentation skills with comfort speaking to executives, IT management, and customers.
  • API integration experience.
  • Strong troubleshooting and debugging skills.
  • Experience with CloudFormation, Contact Flow Design, Lambda Integration, Lex Integration, and call center routing.
  • Knowledge of automation tools such as Jenkins, GitLab CI/CD, and CodeDeploy.
  • Contact center architecture knowledge.
  • Experience in technology/software sales, pre-sales, or consulting.
  • Advanced knowledge of AWS services and cloud architecture.
  • Salesforce knowledge and familiarity with Salesforce Service Cloud.
  • Experience with other contact center platforms such as Genesys, Cisco, Avaya, or Twilio is preferred.
  • Experience with Workforce Management solutions.
  • Experience working with outbound dialers and campaign management.
  • Knowledge of Agile and Scrum methodologies.
  • AWS Cloud Practitioner Certification.
  • AWS Developer Associate Certification or Professional.
  • AWS Solution Architect Certification or Professional.
  • Salesforce Certified Administrator.

Benefits

  • Annual salary range varies by location, from $87,400 to $266,300 USD depending on role and state.
  • Remote and in-person work options are available.
  • Travel may be required for certain roles, up to 25%.
  • Flexible work culture with trust-based scheduling.
  • Collaborative environment with regular town halls and company meetings.
  • Opportunities to celebrate team successes and participate in social events.
  • Applications are accepted on an ongoing basis with no fixed deadline.

Interested in this position?

Apply directly on the company website

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