RemoteLeaf Logo
Log in Sign up

AWS Solution Architect

1 day, 22 hours ago
United States
Full-time
Lead
Cloud Engineer
DevOps and Infrastructure
Agile AWS C# Cisco CloudFormation CRM Generative AI Java Jenkins .NET Node.js Python Salesforce Scrum Twilio WebRTC
Apply Now
NeuraFlash

NeuraFlash

NeuraFlash specializes in providing custom AI business solutions by integrating Salesforce's Success Platform with artificial intelligence and machine learning, enhancing customer experiences through consulting, UX design, and implementation services a...

IT Services
251-1K
Founded 2016
View All Jobs 62

Description

  • Ensure customer success in building and launching Amazon Connect solutions.
  • Conduct technology assessments and audits to evaluate AWS Connect migration opportunities and business outcomes.
  • Facilitate business process reviews to identify customer requirements and processes.
  • Educate customers on AWS value and participate in architectural discussions for cloud deployment.
  • Lead discovery sessions, build project ROI cases, and present delivery estimates.
  • Translate customer requirements into contact center designs using AWS best practices and services.
  • Oversee and mentor technical teams to deliver solutions on time, on budget, and to quality standards.
  • Serve as a liaison between technical teams and business stakeholders, managing expectations and priorities.
  • Drive best-practice contact center design throughout solution delivery.
  • Manage project and customer communications, including end-user training and documentation.
  • Lead vision and strategy discussions with contact center and customer service leadership.

Requirements

  • Customer-facing contact center experience.
  • Experience building integrations across WFM, CRM, and contact center solutions.
  • Experience with communications protocols and APIs such as WebRTC and SIP.
  • Hands-on scripting or coding experience with Python, Java, C#, .NET, or Node.js.
  • Strong communication and presentation skills with comfort speaking to executives, IT management, and customers.
  • API integration experience.
  • Strong troubleshooting and debugging skills.
  • Experience with CloudFormation, Contact Flow Design, Lambda Integration, Lex Integration, and call center routing.
  • Knowledge of automation tools such as Jenkins, GitLab CI/CD, and CodeDeploy.
  • Contact center architecture knowledge.
  • Experience in technology/software sales, pre-sales, or consulting.
  • Advanced knowledge of AWS services and cloud architecture.
  • Salesforce knowledge and familiarity with Salesforce Service Cloud.
  • Experience with other contact center platforms such as Genesys, Cisco, Avaya, or Twilio is preferred.
  • Experience with Workforce Management solutions.
  • Experience working with outbound dialers and campaign management.
  • Knowledge of Agile and Scrum methodologies.
  • AWS Cloud Practitioner Certification.
  • AWS Developer Associate Certification or Professional.
  • AWS Solution Architect Certification or Professional.
  • Salesforce Certified Administrator.

Benefits

  • Annual salary range varies by location, from $87,400 to $266,300 USD depending on role and state.
  • Remote and in-person work options are available.
  • Travel may be required for certain roles, up to 25%.
  • Flexible work culture with trust-based scheduling.
  • Collaborative environment with regular town halls and company meetings.
  • Opportunities to celebrate team successes and participate in social events.
  • Applications are accepted on an ongoing basis with no fixed deadline.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Axon

Professional Services Manager, Fleet

Axon 1K-5K Professional Services

Axon is hiring a remote, post-sale Fleet Services specialist to deploy customer network, hardware, and software solutions for Axon Fleet implementations across the United States.

United States Full-time Junior Implementation Consultant
$66k-$106k
1 day, 6 hours ago
Moniepoint

Senior Cloud Engineer

Moniepoint 1K-5K Diversified Financial Services

Moniepoint is seeking an experienced Cloud Engineer to design and manage its multi-cloud, Kubernetes-based infrastructure and reliability systems supporting high-scale financial services across emerging markets.

Pakistan Full-time Senior Cloud Engineer
Ansible Argo CD AWS Azure Bash CloudFormation Containerd CRI-O DNS Docker EC2 GCP Git GitHub GitLab GitOps Go Grafana HAProxy HashiCorp Vault Helm Jenkins JSON Kafka Kubernetes Load Balancing Microservices MySQL Nginx Prometheus Python Reverse Proxy Secrets Management Sentinel TCP/IP Terraform YAML
1 day, 6 hours ago
Axon

Regional Support Manager, Professional Services

Axon 1K-5K Professional Services

Axon is hiring a Regional Support Manager for Italy to drive customer success and adoption of its TASER and broader product ecosystem across public safety and adjacent sectors in the region.

Italy Full-time Mid Level Implementation Consultant Technical Support Engineer
AWS Azure DHCP DNS Embedded Systems MySQL PostgreSQL Salesforce SQL Server TCP/IP Trello
1 day, 7 hours ago
Axon

Professional Services Manager, Dedrone

Axon 1K-5K Professional Services

Axon is hiring a remote, U.S.-based deployment professional to lead customer rollouts of drone and safety technology across public safety environments.

United States Full-time Mid Level Implementation Consultant
DHCP
1 day, 7 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers