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Professional Services Manager, Dedrone

12 hours, 18 minutes ago
United States
Full-time
Mid Level
Implementation Consultant
Project and Program Management
DHCP
Apply Now
Axon

Axon

Axon, formerly TASER International, is a global leader in public safety technology. From smart weapons to body cameras and evidence management software, Axon provides safe and secure solutions for law enforcement, militaries, and citizens. With a missi...

Professional Services
1K-5K
Founded 1993
View All Jobs 103

Description

  • Lead end-to-end customer deployments as the primary post-sale contact, including planning, logistics, stakeholder alignment, on-site support, and go-live enablement.
  • Deliver role-based training for customer drone teams, public safety operators, command staff, and IT teams.
  • Help customers design operational policies and workflows that integrate Dedrone systems with broader agency technology stacks.
  • Coordinate third-party training and integration vendors to ensure accountability and quality delivery.
  • Conduct site assessments to inform hardware placement and operational design.
  • Build and maintain deployment documentation, SOP templates, training plans, and internal handoffs.
  • Provide post-deployment monitoring and escalation support to align stakeholders on success metrics, issues, and resolutions.
  • Capture and relay customer feature requests, bug reports, and process gaps to Product and Engineering teams.
  • Attend strategic customer meetings with Sales to provide technical validation and deployment context.
  • Lead or assist with POCs, including setup, training, validation of success criteria, and customer debriefs.
  • Support RFP/RFI responses with technical and services detail.
  • Draft or validate Statements of Work based on deployment complexity and customer readiness.

Requirements

  • 3–5 years of experience in customer-facing roles such as Professional Services, Field Engineering, Sales Engineering, or Deployment.
  • Direct experience deploying hardware/software solutions in complex operational environments.
  • Understanding of drone systems, airspace management, RF sensing, or UAS programs.
  • FAA Part 107 certification preferred or obtained within 3 months.
  • Deep familiarity with IP networking, SNMP, DHCP, PoE, Linux CLI, and basic system administration.
  • Confident training presence with the ability to present technical workflows clearly to executives, end users, and technical teams.
  • Experience working with public safety agencies, particularly law enforcement or security operations.
  • Strong project and stakeholder management skills with the ability to own a deployment from kickoff to success.
  • Willingness to travel heavily, up to 70%, primarily domestic.
  • Must be able to lift at least 50 pounds and work in elevated environments, including climbing ladders and stairs.
  • Legal eligibility to work in a firearms environment may be required for some roles.

Benefits

  • Competitive salary and 401(k) with employer match.
  • Discretionary paid time off.
  • Paid parental leave for all employees.
  • Medical, dental, and vision coverage.
  • Fitness programs.
  • Emotional and mental wellness support.
  • Learning and development programs.

Interested in this position?

Apply directly on the company website

Apply Now

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