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Join Our Talent Community - Revenue Team

3 weeks, 6 days ago
Anywhere
Full-time
Mid Level
Account Executive
Customer and Technical Support
CRM HubSpot Salesforce
Apply Now
Mongoose

Mongoose

Mongoose is a leading provider of conversational software tailored for higher education institutions. Their innovative solutions, including SMS texting, live chat, AI chatbot, and insights tools, help institutions engage with students effectively. Trus...

Diversified Consumer Services
51-250
Founded 2009
View All Jobs 2

Description

  • Own the full sales cycle from prospecting through closing in an Account Executive role.
  • Build and manage a pipeline through outreach, follow-up, and consultative demos.
  • Lead renewal and expansion efforts while managing client relationships in an Account Manager role.
  • Conduct Quarterly Reviews and partner with Customer Success to support adoption and value realization.
  • Lead onboarding, implementation, and ongoing optimization for customers in a Customer Success Manager role.
  • Interpret engagement data and use insights to guide customer communication strategies.
  • Identify growth opportunities and mitigate risk across customer accounts.
  • Collaborate with Marketing, SDRs, Client Success, Product, and Leadership to deliver outcomes.
  • Build trust with higher education decision-makers and serve as a strategic partner throughout the customer lifecycle.

Requirements

  • 2–5 years of SaaS sales or higher education technology experience for Account Executive candidates.
  • Proven track record of exceeding quota for Account Executive candidates.
  • Proven success carrying a renewal and/or expansion quota in a B2B SaaS environment for Account Manager candidates.
  • Customer-first mindset with strong analytical and project management skills for Customer Success Manager candidates.
  • Experience in higher education or SaaS is a plus for Customer Success Manager candidates.
  • Experience working on a college or university campus in areas such as admissions, advising, enrollment management, student affairs, or alumni relations is valued.
  • Consultative selling and communication skills across revenue roles.
  • CRM experience is valuable across roles, with HubSpot preferred.
  • Ability to learn quickly, adapt in a high-growth SaaS environment, and work collaboratively across teams.
  • Passion for higher education and helping institutions serve students, families, and alumni better.

Benefits

  • Fully remote work for all positions.
  • OTE of $160,000 for Account Executive roles ($80,000 base / $80,000 variable).
  • OTE of $150,000 for Account Manager roles ($80,000 base / $70,000 variable).
  • OTE of $75,000 for Customer Success Manager roles ($65,000 base / $10,000 variable).
  • Comprehensive medical, dental, and vision coverage.
  • 401(k) with company match, including 100% of the first 3% and 50% of the next 2%.
  • Flexible PTO and competitive leave policies.
  • 13 paid holidays, including a week off between Christmas and New Year’s.

Interested in this position?

Apply directly on the company website

Apply Now

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