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Client Manager

3 weeks ago
United States
Full-time
Senior
Account Manager
Customer and Technical Support
Agile Looker Salesforce
Apply Now
Modern Health

Modern Health

Modern Health provides a personalized mental health care platform tailored for enterprises, aiming to enhance employee resilience, productivity, and overall well-being through evidence-based services.

Health Care Providers & Services
251-1K
Founded 2017
$167M raised
View All Jobs 14

Description

  • Manage a portfolio of client accounts and serve as the primary face of Modern Health for key customers.
  • Build and maintain relationships with global stakeholders, including benefit managers, HR executives, consultants, and senior leaders.
  • Partner with clients to define and execute custom program strategies that fit their broader benefits offerings.
  • Lead regular global account meetings and support QBRs/ABRs and related reporting requests.
  • Act as the local contact for solution updates, escalations, urgent issues, and implementation support.
  • Drive client engagement, retention, renewals, and product expansion through strategic account management.
  • Use data and tools such as Looker, Gainsight, and Salesforce to assess client health, identify risks, and recommend actions.
  • Collaborate cross-functionally with Product, Operations, Sales, Clinical Care, and Global Client Managers to support adoption and client success.
  • Deliver Benefit Overview sessions and help clients understand available training topics.
  • Represent the Client Management function in sales initiatives and advocate for customer needs internally.

Requirements

  • 6+ years of experience managing client relationships or selling to HR leaders within B2B tech; experience in employer benefits and healthcare is a strong plus.
  • Experience strategically and autonomously managing a book of business with 30+ customers across segments.
  • Fluency in English is required; additional languages are a plus.
  • Track record of driving retention, adoption, renewals, expansion, and large deal growth.
  • Experience developing and implementing account strategies to maximize customer value and revenue growth.
  • Ability to build trusted relationships and act as a strategic advisor to customers and executive stakeholders.
  • Strong analytical and problem-solving skills with the ability to derive insights from customer data and tools such as Salesforce, Gainsight, and Looker.
  • Experience leading high-visibility client presentations and meetings such as QBRs/ABRs.
  • Ability to work independently in fast-paced, cross-functional environments with strong urgency, initiative, and attention to detail.
  • Preferred: ability to understand diverse cultural nuances and work effectively with global clients.

Benefits

  • Medical, dental, vision, disability, and life insurance.
  • High Deductible Health Plan with Health Savings Account (HSA) option.
  • Flexible Spending Account (FSA).
  • Access to coaches and therapists through Modern Health's platform.
  • Generous time off plus company-wide Collective Pause Days.
  • Parental leave, family forming support through Carrot, and family assistance through UrbanSitter.
  • Professional development stipend.
  • 401(k), financial planning support through Origin, annual wellness stipend, work-from-home setup stipend, monthly cell phone reimbursement, and eligibility for Modern Health equity.

Interested in this position?

Apply directly on the company website

Apply Now

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