Account Manager

1 day, 1 hour ago
Full-time
Junior
Customer and Technical Support
MCG Health

MCG Health

MCG Health, part of the Hearst Health network, independently develops evidence-based clinical guidelines and software solutions to support healthcare organizations in making informed care decisions. Their products are used by over 2,200 clients, includ...

Internet Software & Services
251-1K
Founded 1988

Description

  • Serve as the primary point of contact for assigned MCG customers and handle account questions and service issues.
  • Build and maintain strong customer relationships throughout the customer life cycle.
  • Conduct regular business reviews and customer outreach in line with MCG policy and account management processes.
  • Assess client day-to-day needs, prioritize work, and coordinate internal resources to support resolution.
  • Research, troubleshoot, and resolve customer issues involving contracts, content/software, technical support, and invoices.
  • Maintain timely and efficient communication with clients and internal MCG staff.
  • Manage schedule and calendar to balance customer needs with internal MCG activities and stakeholders.
  • Document all client communications in CRM systems such as Gainsight and Salesforce.
  • Develop customer Outcomes Plans and Objectives to help customers achieve their goals.
  • Support finance-related tasks such as basis verification and invoice follow-up, and participate in special initiatives as needed.

Requirements

  • BA/BS degree.
  • Ability to assess client needs, prioritize work, and engage other resources as needed.
  • Experience in healthcare and/or software/technology service industries.
  • Experience with CRM solutions, especially Gainsight and Salesforce.
  • Experience in Account Management, Customer Service, or other market-facing roles with proven results.
  • Demonstrated ability to build relationships and resolve customer issues with quality in mind.
  • Collaborative orientation with focus on customer outcomes and customer value.
  • Ability to stay current on customers’ critical business issues, goals, challenges, and pain points.
  • Occasional travel is expected for company-sponsored events.

Benefits

  • Base salary range of $65,000 to $91,000.
  • Bonus eligible compensation.
  • Remote work.
  • Medical, dental, vision, life, and disability insurance.
  • 401(k) retirement plan.
  • Flexible spending account and health savings account.
  • 15 days of paid time off plus additional front-loaded personal days.
  • 14 company-recognized holidays plus paid volunteer days.
  • Up to 8 weeks of paid parental leave plus 10 weeks of paid bonding leave.
  • LGBTQ+ Health Services.
  • Pet insurance.

Interested in this position?

Apply directly on the company website

Apply Now

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