Mattermost

Mattermost

Mattermost is a secure collaboration platform that accelerates mission critical work with real-time communication, file sharing, and workflow automation for technical teams worldwide.

Professional Services
51-250
Founded 2016
$70M raised

Description

  • Lead onboarding, deployment, and optimization of Mattermost for strategic enterprise customers.
  • Design and validate scalable architectures for cloud, hybrid, and on-premise deployments.
  • Advise customers on integrating Mattermost with identity providers, CI/CD pipelines, and monitoring tools.
  • Support adoption across distributed teams by improving reliability, security, and performance.
  • Provide proactive technical guidance to prevent issues and optimize system architecture.
  • Serve as the primary technical advisor for assigned customer accounts.
  • Partner with Product, Engineering, and Support teams to resolve technical challenges.
  • Capture customer feedback and insights to influence the product roadmap and feature development.
  • Develop documentation, deployment templates, and automation assets to support customer success at scale.
  • Conduct technical workshops, architecture reviews, and implementation planning sessions.

Requirements

  • 5+ years of experience in Technical Account Management, Solutions Engineering, DevOps Engineering, or a similar technical customer-facing role.
  • Strong expertise in Linux, networking, containers (Docker/Kubernetes), and cloud infrastructure.
  • Experience with scripting or development in Python, Go, Bash, Node.js, or similar languages.
  • Familiarity with DevOps and CI/CD tools such as GitHub/GitLab, Jenkins, Terraform, and Jira.
  • Strong understanding of cybersecurity best practices and secure system design.
  • Proven ability to manage enterprise technical relationships and complex implementations.
  • Fluent English and French, both written and spoken.
  • Must be authorized to work in the United Kingdom.
  • Must meet eligibility requirements for access to export-controlled information under EAR and ITAR.
  • Experience supporting public sector, defense, or regulated industries is preferred.
  • Familiarity with compliance frameworks such as ISO 27001, SOC 2, GDPR, NIS2, or UK NCSC security guidance is preferred.
  • Experience supporting air-gapped or highly secure deployments is preferred.
  • Existing or potential eligibility for UK Security Clearance (SC), French defense clearance, or NATO Secret clearance is preferred.
  • Experience with mobile device management platforms such as Intune, MobileIron, or Workspace ONE is preferred.
  • Experience working in a startup or high-growth SaaS environment is preferred.

Benefits

  • Remote-first work environment.
  • Open-source company culture.
  • Equal employment opportunity and commitment to an inclusive hiring process.
  • Accommodation support during the interview process.
  • Market-based pay determined by skills, experience, qualifications, work location, and market conditions.

Interested in this position?

Apply directly on the company website

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